Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

PC Randomly restarts while gaming

by Jan 5, 2020 5:04PM PST

I recently did a complete rebuild of my pc (excluding the ram) and ever since i upgraded all my parts including my case, my computer has been randomly shutting off and restarting instantly while im playing games. Ive been monitoring several different issues that it might be but cant seem to find anything. Ive turned off all my mobos intel turbo boost settings and dialed the cpu back to 3.6ghz but it still shuts off. Ive checked the temps but when it shuts off its only ever near 60 Celsius not to mention that Ive stressed tested and benchmarked and have seen my cpu get up to 75 Celsius and not shut off before. Ive tried switching to my old gpu and it still shuts off. Ive checked to see if the PSU is overheating but its blowing cold air. I just am not sure whats going on at this point. A friend of mine suggested i might have a defective cpu but i was wondering if anyone else had any ideas. Here's my speccy info http://speccy.piriform.com/results/aq2nmO0qr0Co1d4CqjiSqTV

Discussion is locked

3 Posts
- Collapse + Expand Details
- Collapse -
Answer
Get back to ASUS fast.
by Forum moderator Jan 5, 2020 5:21PM PST
https://www.cnet.com/forums/post/fd8a2c03-b51a-41b9-b3af-b251c92df5e0/ as an example where we worked the usual but the machine came up clean so this link:
https://rog.asus.com/forum/showthread.php?110058-Z390-I-Random-reboots-under-load

Wow, so close to your complaint and model. I see SPECCY is NOT REPORTING THE RAM correctly as well as the SPID chip on the RAM. This could be out of date, buggy bios or drivers. I do not have a tool to check your driver versions but Asus will work that and the BIOS.

-> You didn't make it clear if this is a clean Windows install. Changing motherboards and more does require a fresh install which folk want to debate about. (I don't!)

Also there's some issue with the Seagate in this report which has been written up over and over and is known to cause reboots, hangs and more. Look at the way over the top numbers in 01 and 07. In short the drive has not failed but would never be used on a performance or "stable" PC.
- Collapse -
Query
by kylecol828 Jan 5, 2020 5:57PM PST

My motherboard is not an asus one it is an MSI Z390, and i see now speccy is reporting the wrong cpu as i have an intel i7 9700k. It is not a fresh windows install so i can try that and see if that helps. As for the seagate i wasnt aware that that could be an issue as is there a particular brand that is more suited for a stable pc?
My bios version is the latest non beta build according to msi

- Collapse -
Ouch.
by r. proffitt Forum moderator Jan 5, 2020 8:55PM PST

Using a Windows install from another hardware setup creates all sorts of problems. I'm considering this closed as it's not something I will get into. Think TAR PIT so I don't go there.

As to the HDD, any drive that doesn't do that is fine.

Back to Computer Help forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info