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Question

Pc randomly restarts when gaming

Feb 29, 2020 10:10AM PST

At christmas time I upgraded my pc with a new graphics card and ram after this installation i started to get reboots when playing games. It only happened once so I wrote it off how ever a week or so later it began to happen regularly especially in GTA V. I began to suspect my ram as it wasn’t on my mother boards QVL how ever i ran windows memory diagnostic and that came up clear. I also checked event viewer and I had a critical error when my pc rebooted and it was kernel power error id 41. After this I made a post on reddit and I was suggested to buy a new power supply so I did as my last one was terrible. This didn’t solve my problem as after I installed it the restarts were much more frequent and not even on games any more but I had the cable plugged into a surge protector power strip so I unplugged it from that and just put it straight into the wall this brought it back to how the issue was originally, I also saw in a forum where some one said they disconnected the reset sw cable from the mother board and that fixed their problem I tried this and it never worked. So this is where I am at now.
my pc specs are :
motherboard - Msi b350m pro vd plus
ram - 16gb corsair vengeance lpx ram
cpu - Amd Ryzen 1600x
gpu - Gigabyte gaming oc rtx 2060
psu - Corsair Tx 550m

Discussion is locked

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Answer
Yes. Well known system that does that.
Feb 29, 2020 10:39AM PST

It's all too common with the 350 boards so you never commit to a fix via BIOS, drivers or even changing parts like RAM or PSU.

But you do try those first and then you tell them to change the motherboard if the maker won't swap or fix it.

The list looks OK but RAM SHALL BE ON THE QVL or what Crucial calls out or you don't give it a pass.

The usual:
1. BIOS per the maker both to version and settings.
2. RAM on the QVL, Crucial, etc.
3. Drivers per the makers. NEVER rely on Windows to get this right.

If I google b350m and that kernel power error, that's a lot of complaints. Sorry if I don't sound optimistic. I can't for this build.

Nod to PCMR builds and boards they use.

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What should I do?
Feb 29, 2020 10:45AM PST

what do you mean by “I can’t for this build”? And you say it’s common with this board so what should I do? thank you for the reply .

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Here's what I wrote.
Feb 29, 2020 11:19AM PST

"If I google b350m and that kernel power error, that's a lot of complaints. Sorry if I don't sound optimistic. I can't for this build."

In other words I can't be optimistic this build can be fixed with just BIOS, settings or drivers.

You ask: "What should I do?"
I wrote:
The usual:
1. BIOS per the maker both to version and settings.
2. RAM on the QVL, Crucial, etc.
3. Drivers per the makers. NEVER rely on Windows to get this right.

If this fails then it's back to the maker to ask them for a fix. But the usual is when the maker bails (warranty is over, etc.) is to change it for some board noted at PCMR. Read https://www.reddit.com/r/PCMasterRace/wiki/builds

Post was last edited on February 29, 2020 11:20 AM PST

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some more questions
Feb 29, 2020 11:31AM PST

You said "In other words I can't be optimistic this build can be fixed with just BIOS, settings or drivers." did you mean this build can't be fixed with just BIOS, settings or drivers? Also my bios version is quite outdated should I update it? Lastly can you further explain what you mean in regards to RAM on the QVL, crucial, etc. Thank you.

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Sorry but no I did not write that.
Feb 29, 2020 1:33PM PST

1. I wrote "I can't be optimistic this build can be fixed with just BIOS, settings or drivers." I did not write this won't fix it just that no one can tell you that you it will be fixed with the free items like BIOS, settings, drivers.

2. Since your BIOS is out of date, I answered that already. Here's what I wrote: " BIOS per the maker both to version and settings. "

3. RAM. We know a lot of PCs are picky about RAM. My advice is to get the BIOS to the version the maker suggests along with their suggested settings FIRST. It's free and has helped a lot of machines from avoiding new hardware or a trip to the repair counter.

4. "Lastly can you further explain what you mean in regards to RAM on the QVL, crucial".

If the RAM is not on the QVL and not what RAM vendors like Crucial and others call out for your model then all bets are off it's OK. This means it's an unknown as to whether it will be OK.

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My bad
Feb 29, 2020 1:40PM PST

sorry for the misunderstanding, but thank you for your help I’ll try updating the bios and see if it that helps.