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Question

PC Problem

Sep 20, 2018 1:25PM PDT

Hi guys !! I have just bought a SH pc with warranty and i have a problem with it!The problem is that when i want to start a game it goes black screen and GPU fan to 100%! I tried it in Fortnite / RUST! Help me please because i don't know what to do in this situation!!

Processor: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz

Video Card: NVIDIA GeForce GTX 1060 3GB

RAM: 4.0 GB

Operating System Microsoft Windows 10 , 64-bit

Discussion is locked

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Clarification Request
Missing some details.
Sep 20, 2018 1:30PM PDT

While it may be fine for fans to do that, if you don't set the video game's video mode to something supported, it will do that.

4.0GB? In a gaming PC? Let's hope that's the video card RAM.

Let's also hear about your method of getting the drivers ready. The makers do not usually deliver a PC ready to game.

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.
Sep 20, 2018 1:34PM PDT

Yes, i have 4 GB RAM and 3 GB VRAM (GPU). My drivers are updated with Geforce Experience

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That's a not happy PC.
Sep 20, 2018 1:37PM PDT

The low RAM in the computer could lead to Windows going into full on swap mode. It may take a hour to see the game start. The 3GB Geforce cards have users complaining about frame rates.

Is there any chance to get a full refund and try again but this time ask the forum what they think about your gaming PC?

There are other drivers to update as well but I think you have a fine reason to call it in under warranty. They deserve the call given what they sold you.