Computer Help forum


PC lock screen turns black and doesn't to come back on.

by Daren16 / May 18, 2017 2:21 AM PDT

So, the other day, I downloaded this file onto my laptop, and accidentally allowed a few programs to make changes to my computer. I quickly uninstalled everything that was installed, and deleted all the downloads, and I thought I was fine. Boy, was I wrong...

But then, I started having this problem where, whenever I try to lock the screen (for me, pressing the power button locks the screen), the screen goes black, but the lock screen doesn't show up. It just goes black, with only my mouse visible, so I'm forced to do a hard restart of my computer any time my screen locks or tries to use it's screensaver.

But that's not all, a few minutes after starting my computer (about 5-10 minutes, depending on how I use it), my search bar stops working as well- if you click on the search bar or try to type something in, nothing budges (it's just as if no one ever clicked on it). I noticed that my lock screen usually works fine, up until the point where my search bar stops working, then the above-stated problems occur. That makes me think that there's a service messing with my computer, but it takes a while to boot up before it can have an effect, but I suck with pc's so I wouldn't know.

Then there's the fact that for some odd reason, I can't download some files from the net. I tried downloading 2 different types of antivirus, both failed (click the download button and nothing happens), and I tried uploading a document, also failed (click the upload button and nothing happens).

I ran a scan on my pc using Windows Defender and it said everything was fine, but I don't think that's the case.

Anyone know what's going on and/or how to fix it?

Device Information:
Operating System: Windows 10
Manufacturer: ASUS
Model: ROG GL552JX
System: 64-bit Operating System, x-64 based processor

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All Answers

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RE: Restore point
by Daren16 / May 18, 2017 3:34 AM PDT
In reply to: Restore point

I already tried using a restore point. Twice. Maybe I should've said it in the post.
It seemed to restore both times, but after boot it says that the restore was unsuccessful.

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Next step
by Bob__B / May 18, 2017 4:00 AM PDT
In reply to: RE: Restore point
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No Factory Restore Media, and some of the programs don't run
by Daren16 / May 18, 2017 2:50 PM PDT
In reply to: Next step

First off, I don't have the factory restore media. I used the restore point using an automatic restoration point created by the computer before whatever this problem is affected my pc.

Second, I tried running the AdwCleaner, but it says that the " program has been blocked for my safety by the administrator", funnily enough, I am the administrator and I never blocked that program. The rkill tool, on the other hand, ran fine, though I haven't tried the rest yet.

Either there is a really smart virus/adware/rootkit on my pc, or my computer has gone totally nuts and bananas Silly

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If Win 10 was activated try this.
by Dafydd Forum moderator / May 18, 2017 3:18 PM PDT
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Factory restore media
by Bob__B / May 18, 2017 4:24 PM PDT

Put it on your 'to do list' to make that media.
Just tuck it away in a draw and hope you never have to use it.

What's the plan if the hdd goes poof! ?

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That didn't work
by Daren16 / May 19, 2017 3:18 PM PDT
In reply to: Next step

I followed all the given steps, but the problems I listed still persist. The tools found some malware and adware, and I deleted all of them, but I still get a black screen, and my search bar still doesn't work, and I still can't upload documents.

Do you know what else I can try?

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Small world.
by R. Proffitt Forum moderator / May 18, 2017 3:45 PM PDT

My son and I have the ASUS ROG GL552VW-DH71

I can report I've used the Microsoft Media Creation Kit to make W10 install sticks for many other PCs and this one. I don't think it's time for that extreme a solution.

1. Finish the list by Grif. DO NOT SKIP STEPS. DO NOT OMIT any of the scans.
2. CHKDSK /F /R /X all drive letters.

3. If that's not working share a Web Speccy report so we can peek and see if something else is going on.

FINALLY, what did you do Ray? What did you download and run? Without that detail you may have folk giving you more work to do than required.

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by Daren16 / May 19, 2017 3:21 PM PDT
In reply to: Small world.

1. I followed the list. It didn't work

2. Noted

3. What's a Web Speccy report?

I downloaded a file and accidentally allowed it some permissions to make changes to my pc (by accident). It gave me some browser pop-up websites and other stuff which I immediately deleted it. All residual files were deleted during step 1.

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I forgot to link how.
by R. Proffitt Forum moderator / May 19, 2017 3:24 PM PDT
In reply to: RE
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Speccy Web Report
by Daren16 / May 20, 2017 10:51 AM PDT
In reply to: I forgot to link how.

What, exactly, do you want me to show you using Speccy? Could you please specify a file/path/directory that I should upload?

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by Bob__B / May 20, 2017 11:17 AM PDT
In reply to: Speccy Web Report

When you publish a speecy it will give you a link to view the report.

Put that link in your post, then members can see it.

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Oh, I thought you wanted me to load a snapshot
by Daren16 / May 20, 2017 11:26 AM PDT
In reply to: Speccy
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Black lock screen
by dxjanis / May 20, 2017 4:46 AM PDT

I do not have the answer as to why this is happening or how to fix it. I do have a workaround other than the hard restart; which I am not in favor of. Press (ctrl+shift+esc) to bring up Task Manager. Click on "file" and select "run new task" from the drop down. Enter "explorer.exe" in the task name and click "run". This will restart Windows Explorer and on my computer, restores the desktop and all functionality.

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No Luck
by Daren16 / May 20, 2017 10:48 AM PDT
In reply to: Black lock screen

I tried using ctrl+shift+esc once my pc begun acting up but nothing changed.

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Speccy reading told a little story.
by R. Proffitt Forum moderator / May 20, 2017 11:41 AM PDT

I see the remains of Mcafee but in safe mode I can't tell much else.

Get your files off the machine and try the factory reset Asus recommends.

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