Computer Help forum

Question

PC keeps restarting while trying to install nvidia drivers.

by Jactus_R / December 8, 2016 12:38 PM PST

So I'm trying to install the graphics drivers on a new gaming PC and it keeps restarting during installation. When I assembled the PC yesterday everything was fine. I clean reinstalled Windows10, mobo drivers, older nvidia drivers and still nothing. I really need help!


My setup:
MSI z170a gaming pro carbon mobo
MSI GeForce GTX 1070 Gaming X
Intel Core i7-6700K 4.0GZ
16GB of DDR4 RAM
EVGA SuperNova GQ 650W 80+ Gold
Cooler Master Hyper 212 Evo
128gb SSD (with windows10 installed on it)
1TB HDD

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Clarification Request
Stop installing for a moment.
by R. Proffitt Forum moderator / December 8, 2016 2:05 PM PST
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BIOS is up-to-date
by Jactus_R / December 8, 2016 2:14 PM PST

I installed the latest BIOS updates (1.6 installed while the version was 1.4) about half and hour ago, but didn't fix the issue.

All Answers

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Answer
Re: drivers
by Kees_B Forum moderator / December 8, 2016 12:53 PM PST

So it keeps restarting during the install of newer drivers. And it does "nothing" when installing older drivers. What exactly is "nothing"?

And yesterday after you did a clean install of Windows 10 it was fully OK, the video worked with the driver you had installed, you ran dxdiag and played a game or 2, everything was fine, you shut down and when you rebooted today you decided to install a new driver (why?) and now it's a mess and it doesn't even run in Safe Mode.
That's correct? Then repeat exactly what you did yesterday and enjoy. If that fails now while it worked yesterday, something might be wrong with the hardware.

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I should be more clear
by Jactus_R / December 8, 2016 1:02 PM PST
In reply to: Re: drivers

Everything was fine yesterday until I figured out that mass effect crashes, I tried then different things which didn't work. I performed a clean install again today, properly installing all drivers, just like I did yesterday. But instead the PC started restarting more often everything. Using the PC in safe mode works with no random restarts. Using the PC on normal mode also works when I don't have any nvidia drivers installed, but when I try installing the graphics drivers the pc will restart. I also tried older drivers with no luck.

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Answer
Nothing looks out of whack yet.
by R. Proffitt Forum moderator / December 8, 2016 2:26 PM PST
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I'll get back to you
by Jactus_R / December 8, 2016 2:38 PM PST

Thanks for all the suggestions! I'll try those and inform you of any success.

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Speccy URL
by Jactus_R / December 9, 2016 1:48 AM PST
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Kernel Power 41
by Jactus_R / December 9, 2016 2:40 AM PST

Turns out that I get this critical error at the time of every reboot. Although the reboots only happen when installing Nvidia drivers. Do you think that it's a power problem?

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Re: kernel power 41
by Kees_B Forum moderator / December 9, 2016 5:01 AM PST
In reply to: Kernel Power 41
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Answer
Reading the SPECCY.
by R. Proffitt Forum moderator / December 9, 2016 7:10 AM PST

This does not mean "this is it." Only what I see and what I would change item by item. I don't go too deep on why due to it's a lot of work to read all that. So onwards. The Kernal Power 41 is a little interesting and I'll look into that on google combining that and your motherboard in a search. See next reply as this is just the SPECCY reading.

1. "3GB SMI USB DISK USB Device (USB)"
That's optional and could cause issues. Unplug for now.

2. Avira.
This is not a problem. What it is is something I'd dust off while I work the driver install problem. Antivirus suites hook in deep and can cause driver install issues.

3. Delivery Optimization
This is something I always turn off. Here's more and how.
http://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

4. Avira.SystemSpeedup.SpeedupService.exe
The record of these speedup apps is less than stellar. Until troubles subside, remove.

5. cpuz.exe
Not an issue. But when installing drivers we want to have as little running so to not create issues. Reboot and don't run this.

6. BIOS is reporting 1.7 while the maker's site lists 1.6.
Is there some story about trying a BETA VERSION here? For stability I never use BETA versions.

That's it. Nothing really looks bad. But that motherboard and power events have priors. Next.

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Answer
That motherboard and kernel power 41.
by R. Proffitt Forum moderator / December 9, 2016 7:14 AM PST

Reading https://www.google.com/search?q=Z170A+GAMING+PRO+CARBON+kernel+power+41 we find that others have or had this issue.

I did find OC utilities in the SPECCY so there's this passage in the search.
"I had the same issue. I ended up taking all gigabytes utilities off. I only kept the app center and update bios. The overclocking and ez-tune and possibly the USB on off was the culprit. Haven't had an issue over a year now. Un-install anything gigabyte utilities software."

Overclocking is never a sure thing. I no longer do this.

Post was last edited on December 9, 2016 7:47 AM PST

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