Question

PC Freezing Randomly, No idea why. HELP?

May 20, 2018 11:31AM PDT

Hello there, and thank you for having me, i just joined these forums and i would like your assistance with my problem.

Since i made (part by part) my PC, i always had some crashing issues, mostly shut downs, and i changed my MOBO under warranty for a new one.

Since then my pc was running okay, (a little hot but okay for the most part). Some months later, the pc started having freezes (complete freezes with the sound freezing to the point it was like TRRRRRRRRRRRRRRRRRRRRR) and i had to reset or shut down the machine with the button.

Recent months, the PC freezes 2-10 times a day, randomly, (i might be watching youtube, playing a game, talking on facebook etc).

My PC Consists of:

Mobo: Gigabyte GA-970A-D3 (thats the one i recieved after i replaced the old one)
CPU: AMD FX - 8320 with Corsair H50 Hydro on it.
GPU: AMD Radeon R9 380x Gaming 4G
Ram: 8GB (2x Transcend 4GB DDR3.)
HDD: 1x SSD 120GB, 1x HDD Western digital 600GB.

Yeah, my pc is bad but blame my father for his choices on my birthday 5-6 years ago.

Anyway, in my attempts to fix my pc, after everything else failed i tried:

1) Changed the GPU for another one i had laying around.
2) Used 1 of the memory sticks alone, then the other, then on 2GB Kingston stick i had.
3) Disconnected all my 2 Disk drives and plugged each one alone with a clean installation of Win10 then i even used my External one.
-Disconnected Everything not needed from usb ports.

After all those steps PC kept crashing. So now im thinking is either the CPU or the MOBO who is to blame.. But i dont know.. and i dont have another mobo or another AMD cpu to try.

So thats all i can think of telling you! All efforts to fix this machine will be greatly appreciated.

If you have a question, want certain pictures or you want me to use any program to check something, please ask and ill try to answer ASAP.

Thank you for your time,
Gregory.

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Comments
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Clarification Request
So these are new troubles?
May 20, 2018 11:37AM PDT

Once in a while a person wants to fix a PC that has had issues for years. I need to know that detail.

The machine is one of the typical PCs at the shop. We go through the machine looking for items that may help but most of them require a new motherboard at this many years old. It rankles most owners that thought boards lasted longer.

I have rarely found the CPU to be at the core of the problem. The PSU has to be checked too. We want to see an ample PSU (50% derate method) with a single +12V rail as well.

A Web Speccy helps to check out a lot of the PC as well. Here's how.
https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

Note: Corrected grammar in title.

Post was last edited on May 20, 2018 11:45 AM PDT

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Speccy
May 20, 2018 1:26PM PDT
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Speccy
May 28, 2018 11:52PM PDT

Fix what's obvious.

You have the wrong ram, what you want is 2x4GB @ 1866.
You have the ram in the wrong slots....check your manual.

Your cpu is too hot.
Cleaning/thermal paste...whatever it's going to take to get that temp down.

Your ssd has internal problems and it's too full.
Get a new and larger ssd and clone old > new....replace old.

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Answer
This is a Speccy reading for Web Speccy at
May 20, 2018 2:30PM PDT

anN6KTp2fqERsGUmOoBAQve

These are things I have questions about or CONCERNS. At no time will I write this will fix it due to the nature of this sort of build plus age. But these are things to address in hopes of improvements.

1. Unplug USB drives during gaming and such.

2. The Power Supply Unit (PSU) detail is missing. Please add the make, model and age.

3. RAM looks to be incorrectly installed.
Back to the motherboard manual to see what slots the memory sticks should be in.

4. Ask the motherboard maker via their own forums if you should update the BIOS to F2g.
I usually do this in a last hurrah ditch effort to avoid a new motherboard.

5. If you have Avast disabled, just uninstall it for reasons.
"Antivirus
Avast Antivirus Antivirus: Disabled
Virus Signature Database: Up to date

Windows Defender Antivirus: Enabled
Virus Signature Database: Up to date"

6. IORRT.
Reading https://www.sevenforums.com/system-security/326684-comodo-finds-iorrt-bat-asks-me-block-allow-virus.html and other leads me to write it's time to eject such as it could cause odd troubles.

7. Slimware Utilites. Please stop. I find these apps to create troubles rather than fix a PC.
Uninstall, forget these apps.

8. Too many SVCHOST and Internet connections. Turn this off:
https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

9. CPU looks warm for being on for 5 minutes.
Get the cover off (power off of course) and use the canned air to clean up. Canned air use and what it is, is on many YouTubes. Leave the cover off for now.

10. MORE THAN ONE DISPLAY.
Until it's stable, pick one monitor, unplug the other and reboot.

11. The SSD looks troublesome with it's 01 value very very high. I think you may see boot and operation problems with this drive. Look at how clean the WDC is in comparison.

Summation.

A. Clean the PC with canned air. Leave cover off as the CPU is too warm for 5 minutes of use.
B. Try a simple thing on the SSD. POWER OFF then unplug and plug in both ends of the SATA cable twice. Repeat for the power plug. Keep an eye on that 01 value and find a health test from the SSD maker.
C. UNPLUG that USB DRIVE. Consider unplugging the Optical Drive if not used often.
D. ONE MONITOR for now.

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continuation
May 20, 2018 2:43PM PDT

A. Its 5 minutes after Freeze Silly i have the pc on for almost 12hours now with about 7 crashes in between.
B. will do, but still i have tried w/o the SSD and still same issues as mentioned in my original post.
C. tried it, but ill try again.
D. i have this 2nd (main one) since black friday, i didnt had it before and pc was still freezing, but as i write that now, its awfully close to the date my pc started freezing more, not exact, but pretty close hmm. Ill try that too!

PSU is as old as my machine (think about the CPU was 1-2 month old when i bought it), and its corsair CX600

P.S. RAM is correctly installed according to MOBO manual, its weird but...

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As I noted.
May 20, 2018 3:08PM PDT

A common sight at repair counters. Usually some big part needs replacing. Power supplies and motherboards are really common on this type build.

The RAM is reporting in as single channel. When I open it up I find I can get it to dual channel either by reading the manual or moving a stick. You didn't reveal what slots so I can't check your work. If it is in single channel mode and the sticks are in the right slots, it points to motherboard problems.

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MoBo SLOTS
May 20, 2018 3:19PM PDT

My mobo goes like (from CPU to outter side) 4/2/3/1 saying:

Channel 0: 2/4
Channel 1: 1/3

I have mine on 4/2, but on the next table it says that:

When enabling Dual Channel mode with memory modules, install at 2/1 or 4/3 so i suppose im at a single channel atm!

i can take pictures of both the inside of my pc atm, and from the manual for you to see, if that will help you.

P.S. really sorry im posting these as a direct message to you, but reply button is on holidays >.<

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It's a common sighting.
May 20, 2018 3:34PM PDT

And the owner usually takes it to shop after shop hoping for a fix that doesn't entail the motherboard. There are things to try but given the history of this sort of build I know to work what we can and never claim this will fix it. It has once in a while but too rare to say it's going to work this time.

As to builds, I would either go with a laptop or build from a PCMR build.

Read those over at https://www.reddit.com/r/PCMasterRace/wiki/builds

I like those as a base then tweak or re-use what I have.

-> I'll repeat it again. I rarely find it's the CPU but some folk call the motherboard a CPU or the box the PC is in a CPU.

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PSU is single rail.
May 20, 2018 3:11PM PDT
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thanks for your time!
May 20, 2018 3:23PM PDT

i see, i am thinking i need to change my pc completely anyway, and since i would need to either change the motherboard OR/AND the CPU, i am going for a completely new build (around 900 euros while still keeping my GPU).

i just wished that maybe until i collect that kind of money, i could stabilize my pc a bit so i can play for an hour or 2 before it freezes Sad

i will probably make a new post under another forum here to check others opinions about my parts and i would be glad if you offered your opinion there too!

Thank you very much for all the help!

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Answer
They found it.
May 28, 2018 7:19PM PDT

Turns out I missed the hot CPU. I've seen this CPU at that temp but didn't call it out because it's in a bunch of CPUs I see out there in temp.

Here's their picture.

https://imgur.com/a/guJHNPa

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