If you uninstall Roxio or other such software, the CD DRIVES WILL VANISH.
I must write that some will want exact match KB articles but I don't do that. The next one I note has an easy fix that is safe for me to use even if ROXIO was never on the machine. Hope you can do this procedure.
Cheers,
Bob
PS> Read http://www.roxio.com/en/support/uk/ecdc/drive_recovery.jhtml
I recently got a CD burner and DVD player which I can't install - my computer doesn't recognize new hardware. I've tried running the hardware wizard, but it didn't find anything to install. In retrospect, maybe this is why I couldn't install a scanner earlier - I could install the drivers, but PC wouldn't find scanner (I just figured scanner was piece of garbage). I've got an old Dell Optiplex GX1 with a P2 processor, running Windows2000 SP4. Both burner and dvd player are Sony oem. Any help greatly appreciated.

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