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pc doesn't recognize dvd drive

Nov 13, 2010 3:09AM PST

device manager says that the driver is the best one available
the computer doesn't show the drive which is E on my pc. This is on windows vista it gives error 39

Discussion is locked

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Try this
Nov 13, 2010 3:12AM PST

Go to and type




Try the usual fixes.

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error -39 DVD issue
Nov 13, 2010 3:19AM PST

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

Cool Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Another possible CD/DVD issue you may want to investigate

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nothing works for getting my drive back
Nov 14, 2010 9:59AM PST

I tried the registry fix-uninstall-microsoft fix but nothing works

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You may have to tell more.
Nov 14, 2010 2:48PM PST

For example the usual code 39 fix fails if CD/DVD emulations software is installed.

Tell more. Also, some thought they didn't have to reboot.

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CD/DVD drive not recognized
Jan 18, 2014 5:49PM PST

Followed your instructions and it worked like a charm. Couldn't believe it.

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A Micosoft fix
Nov 13, 2010 3:57AM PST