Computer Help forum

Question

PC crashing, need assistance!!

by benheanan / February 18, 2016 2:22 PM PST

My PC has been crashing on some games, but not all.
Processor AMD FX(tm)-6300 Six-Core Processor
Manufacturer AMD
Speed 3.5 GHz
Number of Cores 6
Video Card NVIDIA GeForce GTX 960
Manufacturer NVIDIA
Chipset GeForce GTX 960
Dedicated Memory 2048 MB
Total Memory 4.0 GB
Memory 8.0 GB
Operating System Microsoft Windows 10 (build 10240), 64-bit
Service Pack 0
Size 64 Bit
Edition
Display Maximum Resolution 1920 x 1200
DVD
CD
Drive 1
Size 465.8 GB
Free 105.3 GB
Drive 2
Size 186.2 GB
Free 84.0 GB

I went into the crash dump folders and put the crash file through a translator, it gave this...

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00175c378f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
ffffd001`abae25a0 fffff800`20e15110 : 00000000`00000000 ffffe001`75c378d0 fffff800`20d34600 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x81
ffffd001`abae2ad0 fffff800`20c70848 : ffffe001`75c378d0 fffff800`20c71a24 fffff800`20d346a0 fffff800`20df6340 : nt!WheapCreateTriageDumpFromPreviousSession+0x44
ffffd001`abae2b00 fffff800`20c71a49 : fffff800`20d34640 fffff800`20c71a24 fffff800`20d346a0 fffff800`20a975d0 : nt!WheapProcessWorkQueueItem+0x48
ffffd001`abae2b40 fffff800`20a96dd9 : fffff800`20df6340 ffffe001`73b5b500 fffff800`20df6200 ffffe001`756dc8d8 : nt!WheapWorkQueueWorkerRoutine+0x25
ffffd001`abae2b70 fffff800`20b04758 : 00000000`00000000 00000000`00000080 fffff800`20df6340 ffffe001`73b5b500 : nt!ExpWorkerThread+0xe9
ffffd001`abae2c00 fffff800`20b715b6 : ffffd001`ab980180 ffffe001`73b5b500 ffffd001`ab98cc40 00000000`00000000 : nt!PspSystemThreadStartup+0x58
ffffd001`abae2c60 00000000`00000000 : ffffd001`abae3000 ffffd001`abadd000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner

Discussion is locked
You are posting a reply to: PC crashing, need assistance!!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: PC crashing, need assistance!!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
2 thoughts.
by R. Proffitt Forum moderator / February 18, 2016 2:30 PM PST
Collapse -
Machine maker?
by benheanan / February 18, 2016 2:33 PM PST
In reply to: 2 thoughts.

What do you mean by the machine maker??, if its the person who put together the entire machine, its a custom built.

Collapse -
Then the question falls to them or
by R. Proffitt Forum moderator / February 18, 2016 2:39 PM PST
In reply to: Machine maker?

The maker of each part. There is a clue in the dump the drivers may not be for Windows 10. This is not automatic and continues to be a sore spot for many Windows users.

Collapse -
Power
by benheanan / February 18, 2016 2:38 PM PST
In reply to: 2 thoughts.
Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?