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Question

PC crashing, need assistance!!

Feb 18, 2016 2:22PM PST

My PC has been crashing on some games, but not all.
Processor AMD FX(tm)-6300 Six-Core Processor
Manufacturer AMD
Speed 3.5 GHz
Number of Cores 6
Video Card NVIDIA GeForce GTX 960
Manufacturer NVIDIA
Chipset GeForce GTX 960
Dedicated Memory 2048 MB
Total Memory 4.0 GB
Memory 8.0 GB
Operating System Microsoft Windows 10 (build 10240), 64-bit
Service Pack 0
Size 64 Bit
Edition
Display Maximum Resolution 1920 x 1200
DVD
CD
Drive 1
Size 465.8 GB
Free 105.3 GB
Drive 2
Size 186.2 GB
Free 84.0 GB

I went into the crash dump folders and put the crash file through a translator, it gave this...

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00175c378f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
ffffd001`abae25a0 fffff800`20e15110 : 00000000`00000000 ffffe001`75c378d0 fffff800`20d34600 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x81
ffffd001`abae2ad0 fffff800`20c70848 : ffffe001`75c378d0 fffff800`20c71a24 fffff800`20d346a0 fffff800`20df6340 : nt!WheapCreateTriageDumpFromPreviousSession+0x44
ffffd001`abae2b00 fffff800`20c71a49 : fffff800`20d34640 fffff800`20c71a24 fffff800`20d346a0 fffff800`20a975d0 : nt!WheapProcessWorkQueueItem+0x48
ffffd001`abae2b40 fffff800`20a96dd9 : fffff800`20df6340 ffffe001`73b5b500 fffff800`20df6200 ffffe001`756dc8d8 : nt!WheapWorkQueueWorkerRoutine+0x25
ffffd001`abae2b70 fffff800`20b04758 : 00000000`00000000 00000000`00000080 fffff800`20df6340 ffffe001`73b5b500 : nt!ExpWorkerThread+0xe9
ffffd001`abae2c00 fffff800`20b715b6 : ffffd001`ab980180 ffffe001`73b5b500 ffffd001`ab98cc40 00000000`00000000 : nt!PspSystemThreadStartup+0x58
ffffd001`abae2c60 00000000`00000000 : ffffd001`abae3000 ffffd001`abadd000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner

Discussion is locked

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Answer
2 thoughts.
Feb 18, 2016 2:30PM PST
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Machine maker?
Feb 18, 2016 2:33PM PST

What do you mean by the machine maker??, if its the person who put together the entire machine, its a custom built.

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Then the question falls to them or
Feb 18, 2016 2:39PM PST

The maker of each part. There is a clue in the dump the drivers may not be for Windows 10. This is not automatic and continues to be a sore spot for many Windows users.

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Power
Feb 18, 2016 2:38PM PST