I long since learned not to BUY online software programs like you have been caught with. I got caught when I started with my first computer (10 years ago) so never would I buy another thing online to do with my computers performance. Write to Lee Koo stating what has happened to you and see if he will take up your case. He is as follows:
Manager, CNET community
messageboardsATcnet.com (replace "AT" with "@")
Have you got a "Department of Fair Trading" near where you live, if so contact them also.
Message was edited by: admin to edit email address so that spam harvester don't pick up on my email address
I purchased PC Check Up 3 because it was advertised on both CNet and ZDnet and thought I would be getting a product that worked. This program has a glitch in it and will not repair anything on a computer. I have contacted the company MicroSmarts three times already that it will not repair anything on my computer which has Windows XP on it.
They sent me another link to download the program from and said it was a new download site. Well guess what when I completed the process of deleting the original PC Check Up 3 and then downloaded the new version of it the program still does not work.
Of course I haven't heard from them since I wrote them demanding a refund from them for the purchase of this product I made online from them.
I think ZDNet and Cnet should check out more thoroughly the products from manufacturers they are suggesting that we buy to install on our computers. WE are the ones getting stuck buying software that does not work.