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PC can't connect to/with phone

by macheholder / February 10, 2009 2:00 AM PST

I've A Samsung SGH J-700 (slide modle) everything worked fine for the last 6 months since I've had the unit I'm the only owner from the store,in December I bought a 2gig SD card after an month the unit stopped reading the SD card then in January the unit can't connect to/with the software the phone came with,when the phone is pluged into the PC it displays "One of your USB driver is not functioning properly" there are 2 USB ports to the front and 2 USB ports to the back that shows this ,I also have an external 4 port USB hub onto the system when the phone,data cable is connected to any of the the ports "One of your USB driver is not functioning properly" where to get drivers for my problems if that is the problem ,what could be done before I make the phone a UFO
Time of this report: 2/10/2009, 13:27:21

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3
System Model: KM266A-8237
Processor: Turbo 3400+X Comb Featuring VIG4 Sempron 2200+, MMX,3DNow, ~1.5GHz
Memory: 1536MB RAM DDR1
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Card name: NVIDIA GeForce4 MX 4000
Manufacturer: NVIDIA

USB Device
4 port adapter

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Trouble shoot one thing at a time and begin with the SD card
by WiredNot / February 10, 2009 2:47 AM PST

Hi macheholder,

It can be very difficult, if not impossible, to try to troubleshoot multiple problems at the same time---especially if they are interrelated. So I recommend starting with the memory card problem first since it involves just the phone and not the computer. If you fix it, it may also fix the computer problem. (My LG Voyager depends upon a properly working microSD card in order for my phone to communicate with a computer via USB.)

First, have you ever removed the memory card from the phone since you installed it? If you have, and especically if you connect it directly to your computer, then it may have been corrupted or it may have data or folders on it that your phone can't handle and are causing it to error.

Begin by reformatting your SD card. If you have data on it that you cannot afford to lose, then you'll need to copy it with another computer first. When you reformat the card, make sure you do it WITH YOUR PHONE. Don't reformat it with your computer or another device---EVER! If you were successful at reformatting the card with your phone, test it and see if it works again.

If the SD card can't be reformatted, then take your phone to your service provider and have then check it to make sure that the phone is okay and can format and use another SD card. If it can, then your present card is defective and you'll need to replace it.

After your SD card is working (or you've replaced it), then you can move on to troubleshooting the connection with your computer. When you do, you should connect your phone directly to the computer. Do NOT use a USB hub. You need to get the communication working again before you reintroduce additional objects into the path like the USB hub---it could be the problem.

You should work with your service provider for assistance with troubleshooting the communcation. Their support staff should have more experience.

Best regards, WiredNot

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Trouble shoot one thing at a time and begin with the SD ca
by macheholder / February 10, 2009 10:10 AM PST

OK ,WiredNot,we'll try one thing at a time,yes-I've removed the SD card and yes I've saved a file that the phone could not open but the Computer could but it never errored and that file had been deleted with no problem.Two things ,the SD card was already reformated with my computer ,then I had used another Samsung 250 to re-format and it worked just fine in that phone,with your help I've singled out some problems>: The micro SD card is a problem ,the Samsung D600 cannot read or write or format to it ,that's one,I've used another micro SD card 1gig but the MY J-700 is not reading that one either,everything works otherwise in my J700 but I just have to introduce the phone to the wall at high velocity or give it to some-one who needs doesn't need to use the expandeble memory but after I get the J900 or some other slid unit.When I bought it in England in July 2008 it did look like it had been there for some time,oh well just have to get me another one,THANK YOU and Best regards, WiredNot

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