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Question

PC black screens when gaming/logging off

by Crodchris07 / December 4, 2017 4:32 AM PST

Hi, I am experiencing issues with my pc black screening when either coming out of games or simply logging off/shutting down the system. I have tried to remedy the issue by diagnosing on my own. before writing this post, I went to restart my system it restarted and went to the logon screen and then black screened, and went back logon screen again, and it said incorrect password.

My system is a

Gigabyte GA-F2A88XM-DS2 (mainboard)
CPU is an APU (on-board Graphics) AMD A8 5600k with Radion HD 7560
8gb or Kingston hyper x ddr3

Hope someone can help with this to try and find out the cause

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All Answers

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Answer
I'm going with no.
by R. Proffitt Forum moderator / December 4, 2017 8:04 AM PST

While I have my ways to fix such a thing at no point can I assure you what the cause is since I'm not there.

With that in mind I start by reviewing the OS and driver install method then use mine where I clean install the OS and then update BIOS, then reboot to install motherboard, audio and video drivers. No driver finders are used as we get drivers from the component makers. If this fails it's bad news as in there is a product defect or failure.

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I may have fixed the issue
by Crodchris07 / December 4, 2017 11:07 PM PST
In reply to: I'm going with no.

I think I may have fixed the problem. I'm not sure what the problem was, but I did the following.

Checked the internal wiring, memory was clicked into the memory bays. power at and cpu header, data cables, case connections that connect the front of the case. Even took out the cmos battery and checked the battery was good. After doing this I noticed that I had a fault with one of the USB 3 ports, I did not plug anything into it. Also reinstalled the driver for the graphics. I ran my usual games it was fine. I will monitor the PC for a week to see what happens.

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