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Question

PC black screen crashes

Apr 25, 2020 7:42AM PDT

Hello, my PC crashes to a black screen but doesn't turn off. The fans/lights on the PC do not turn off, and neither do the keyboard or mouse lights; the monitor goes completely black and is unresponsive until I hard reset the PC. A buddy of mine who works with computers built it for me, and I'd be lying if I said I was well-versed in computer hardware/software. It was built a couple of months ago, with this issue starting a couple of weeks after it was built and recurring roughly 5 times a week. It doesn't seem to occur during any specific usage, as it's crashed like this while browsing the internet but also while playing a variety of games.
Here is a speccy report: (The CPU temp is inaccurate, a common speccy issue from what I've heard) Speccy Test
and also a UserBenchmark test:
UserBenchmark

I thought it was the RAM, so I bought completely new Ram sticks and replaced the old ones last night (both being the same model-not sure if smart) but the problem just occurred this morning again while playing World of Warcraft.
A previous thread makes me think the Power supply or drive could be the issue. I have updated the drivers multiple times over the course of owning it and the crashes still occur so I wouldn't think that's the issue.

Any clarity you can provide would be much appreciated.

Discussion is locked

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Answer
Re: black screen
Apr 25, 2020 8:09AM PDT

It took me some time to realize that the thread you linked to is not yours and does not apply. That's about somebody elses older PC, while this is about your new PC, built by a buddy of you.

I'll leave it to the experts to look at the speccy. But let me only remark that drivers (that you updated, but why and from what source?) are totally different from what in that other thread maybe was an old hard disk drive (HDD).

I'd go back to your buddy and let him fix this. The speccy results might be useful for that, but just as well they look good and give no indication of the possible issues.

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re
Apr 25, 2020 10:03AM PDT

Graphics drivers from AMD, Nvidia, device drivers etc. and clearly the previous thread isn't my thread....it isn't me that posted it lol

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Answer
I'd research more about that CPU temp.
Apr 25, 2020 9:20AM PDT

1. What AMD or other tool tells you it's is not 93C as that is hot.
2. I can't comment about the power supply as no details are noted. Be sure what you have or get has a single +12V rail.
3. Core 7 is out at 4.3GHz try setting it to not turbo for now.
4. Try other versions of the GPU driver. Why?
https://community.amd.com/thread/250366

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Re
Apr 25, 2020 10:19AM PDT

1. The Radeon software I have tells me it's 38C.
2. True I'm not sure what the power supply is, let me find out
3. Gotcha
4. interesting. This makes me consider reverting back to 19.12.1