Windows Vista forum

General discussion

password virus

by ange23299 / October 19, 2008 5:29 AM PDT

I have a virus that pops up and asks for password, will not load windows won't let me go to boot menu or bios. Is there a way this can be fixed?
thank you

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Re: virus
by Kees Bakker / October 19, 2008 5:41 AM PDT
In reply to: password virus

If you can't get into the BIOS something is VERY wrong (because not even the boot sector is being read before that point). But what would you want to do, once in the BIOS?
The boot menu, indeed, is part of Windows, so - in principle - could be taken over my a virus.

If you describe it correctly (but we don't know that, of course) I should erase the drive (using DBAN or KILLDISK) and do a clean install of Windows Vista on that (now very empty) hard disk.

But maybe somebody else has better ideas.

Kees

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thank you
by ange23299 / October 19, 2008 5:45 AM PDT
In reply to: Re: virus

it is at least reading the cd rom drive but then it imediately pops up enter password. it will let me go to bios and boot menu but asks for password.

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When exactly does it does for a password?
by Kees Bakker / October 19, 2008 5:48 AM PDT
In reply to: thank you

In what exact terms? How does the screen look?
What happens if you enter a wrong password?

The BIOS and the boot menu look like 2 quite different things to ask passwords for. Is it really exactly the same thing happening?

Kees

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kees
by ange23299 / October 19, 2008 5:56 AM PDT

it is black screen with blue rectangle saying enter password. you can try it 3 times then shuts computer off. this computer never had a password for bios or even to windows. thanks for helping
ang

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It seems someone put a password on the BIOS.
by Kees Bakker / October 19, 2008 5:58 AM PDT
In reply to: kees

Find out how to remove it.

Kees

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bios
by ange23299 / October 19, 2008 6:05 AM PDT

the same password screen pops up whenever i try to do anything even boot menu i just want format and restore

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my computer is doing the same thing yours did whay back when
by mariaken / February 3, 2010 3:22 AM PST
In reply to: kees

do you remember how you got past the enter password sceen before it shut down after 3 tries?
hp XP laptop. Was it a virus?

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reset PW

Look at Bob's post a few posts down. Sounds like you will have to reset your BIOS password.

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How about telling the make and model machine?
by R. Proffitt Forum moderator / October 19, 2008 5:45 AM PDT
In reply to: password virus

Some have a password reset. But your post is light.

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password virus
by ange23299 / October 19, 2008 5:47 AM PDT

toshiba satellite vista

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That's one of some hundred models.
by R. Proffitt Forum moderator / October 19, 2008 5:57 AM PDT
In reply to: password virus

Please don't shortchange us and we'll try our best.

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friends computer
by ange23299 / October 19, 2008 6:02 AM PDT

it is a friends computer it is satellite a135-s2386 i hope thats the info you need. i was just going to restore from disk but will not let me bypass password.

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Frankly? Let them deal with this.
by R. Proffitt Forum moderator / October 19, 2008 8:25 AM PDT
In reply to: friends computer

"ReSetting Bios Password on Toshiba Satellite A135-S2386

1)Remove Laptop Battery

2)Take off Memory Cover(underneath - square cover, Sits in middle of laptop 1 retaining screw

3)Using two thumbs spread spring clips to outside and pull out RAM memory.

4)Remove clear vinyl label opposite RAM memory slots in upper left corner( laptop battery slot is on right, DVD drive is facing away from you)

5)Using a magnifying glass (unless you have perfect vision)in the upper left corner you will see JOPEN1 with a white silkscreen square next to it . Inside the square you will see what looks like the letter T over a U. Using a metal paper clip short the U to the Silver 1/4" post connecting the motherboard to the laptop case(this is your ground, it is located above what looks like a silkscreen outline of a chip)hold for 25 -30 seconds.

6) Place back your RAM memory, put in the laptop battery and test start laptop. you should see a selection of F1 or F2 for setup. Using the F2 gets you into the Bios menu where you reset the time and date. Then Tab over to the SECURITY setting tab and change your passwords. Now hit F10 key ,yes to save and your done!

Note: if your having trouble your most likely grounding the ground(that blob of solder about 1/8"dia on both ends of the "silkscreen chip outline""
-> http://forum.tabletpcreview.com/showthread.php?t=20338 and other places.

Resetting this password is not for the feint of heart and frankly it's best done by Toshiba.
Bob

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thank you
by ange23299 / October 19, 2008 8:31 AM PDT

the password is not for the bios its actually whenever i want access anything it will not load windows even when i hit f12 so that i can restore this password screen comes up

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How long have you been using PCs?
by R. Proffitt Forum moderator / October 19, 2008 10:23 AM PDT
In reply to: thank you

I reviewed your posts and by all indications this is a BIOS password. It's not a Windows password since by your own words, Windows won't load.
Bob

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thanx
by ange23299 / October 19, 2008 10:31 AM PDT

ill try to reset it thank you

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We're rooting for you!
by R. Proffitt Forum moderator / October 19, 2008 11:24 AM PDT
In reply to: thanx

Tell us how it turns out.

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worked
by ange23299 / October 19, 2008 12:15 PM PDT

this worked thank you so much for your help and time and not to forget patience.

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Thank you for the report.
by R. Proffitt Forum moderator / October 19, 2008 12:25 PM PDT
In reply to: worked

Sometimes you have to stick to it until it gives in. Thanks again!

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Resetting Toshiba BIOS Password
by amreshjain / February 13, 2011 3:53 AM PST

I have the exact same problem. The computer is a Toshiba Satellite A135-S2246. Do you know if these same instructions will apply?

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Sorry no.
by R. Proffitt Forum moderator / February 13, 2011 3:56 AM PST

This is a very old discussion so if you feel like it, try them again.

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Vista removal??
by dbatsch / November 8, 2008 12:01 PM PST
In reply to: password virus

Purchased HP Pavillion, model #m9340f. Vista came with it. I have had nothing but trouble w/Vista. Can I eliminate Vista and download XP?

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Call HP and ask for the XP install CDs.
by R. Proffitt Forum moderator / November 8, 2008 10:49 PM PST
In reply to: Vista removal??

HP and other makers HEAR the screams and on some models give us the XP CDs and how to install.

But you must ask them, not me.
Bob

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Tried this but can only get so far with your directions...
by S.Doan1911 / August 7, 2010 7:38 AM PDT

I have this exact same thing happening to my Toshiba right now; however I have the Toshiba Satellite A215-S6804. Your directions are to the "T" up until number 4 where I am supposed to remove a clear vinyl cover and look for JOPEN1. Under my RAM I had a black piece of plastic with stickers and bar codes on it. I removed that and looked to the upper left corner you will see JOPEN1 with a white silkscreen square next to it. I have nothing in that section on the exposed circuitry.

Have any more help/directions that might be able to help me??

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Sorry.
by R. Proffitt Forum moderator / August 7, 2010 11:53 PM PDT

This discussion is now years old and my instructions look to not apply to this machine.

If there is a BIOS PASSWORD issue, call Toshiba and ask for the reset procedure.
Bob

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password virus
by OswaldoP / September 22, 2010 1:35 AM PDT
In reply to: password virus

I have the same problem with the windows login password, I just can write it in safe mode. But I had discovered that is something related with the battery. If I boot using the power cord without battery I can write the windows password. where is the virus?

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