General discussion

Password Software

Dec 29, 2019 5:59PM PST

Currently I am using Dashlane, but have access to others. Robolister is too inflexible. I have previously addressed LastPass. It served its purpose until I experienced a disk crash and was disconnected. Afterward my experience was negative. Customer service seems to have been left to part time workers without interest in doing their jobs. Then I was given an online source for recovery. It had four different routines to fail to solve the problem. Two worked simultaneously until there were two options like a fork in the road. One was a cul-de-sac that could only go back to the beginning and the other was a dead end. The fourth and final non-solution to regaining my master password was just several steps. The final requirement was to enter my old master password to complete the process. So, the holdup happened because I didn't have my password and the fix was to enter my password. I lost the key to my door, so use it to get inside.
The overall frustration was not just the impasse , it was the most clueless and disinterested customer disservice I had ever experienced. I could not contact anyone that cared for two entire years of effort.
Shocked

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Comments
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Sounds good to me.
Dec 29, 2019 6:13PM PST

I want software that when the master password is lost, NO ONE can get in there.

1. No backdoors from the company.
2. No government backdoors.
3. No access if the user loses their master password so this is GREAT NEWS to me. It sounds like a very secure system.

https://www.cnet.com/forums/discussions/password-management/ sounds like you are still stung over the loss.

Post was last edited on December 29, 2019 8:50 PM PST

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sounds like
Dec 29, 2019 7:45PM PST

sounds like you had set lastpass to remember your login info. Otherwise there was absolutely no way for you to lose connection with a disk crash. Lastpass stores all your information on the cloud so it can be used on multiple computers and devices. by letting lastpass remember your login, your computer was not secure. If stolen, anyone could have had access to your accounts.

Personally I am glad they made it difficult to recover the password, after all if too easy, anyone would be able to get it. I have had a paid subscription to it almost as long as it's been around. It is not perfect, but imo, it is one of the best.

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I use keypss on my PC and they have
Jan 9, 2020 6:31AM PST

Keypass2android app for android which uses fingerprint recognition. The files are encrypted and the data is in a database file of it's own that is separate from the application. I save the database to Onedrive so i can access it from multiple devices. The good think about it is the DB is separate from the application so multiple applications in multiple platforms can read the database.

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Re:keypss
Jan 9, 2020 6:54AM PST

Post was last edited on January 9, 2020 7:05 AM PST

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LastPass means one does not keep passing the same vehicle.
Jan 9, 2020 12:55PM PST

There is always a simple answer that doesn't work or misses the point All that was needed was the ability to change the password. Instead LastPass offered four solutions that did not function no matter how many times tried. But, if one enjoys going into a ciircle that leads to where it began, enjoy. The fourth was interesting. In order to get the password, key to recovery, all I needed to do was put in the password, which was the original problem.
Contrary to supposition, if you have not had this problem, I have. A wiped out disk doesn't recover with time like a human. Replacing or formatting it causes everything to disappear. A blank disk is blank. Windows must be loaded to begin. If one's homework burns up it is gone even if the best paper and pen were used.

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but you got to know how to pass
Jan 10, 2020 2:40AM PST

if you don't know how to pass then that can be a major issue. In your case, lastpass did nothing wrong. a wiped drive does not affect lastpass - period! at one time Lastpass did not even have a way to recover master passwords - this has only been a recent development.

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