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General discussion

Password request in Outlook.

Sep 30, 2005 7:43PM PDT

I use Outlook 2002 SP3 for emails (Not Outlook Express). Recently, when clicking send/receive, I am aked to enter my password although the Remember Password box is checked. All I have to do is click OK (I don't even have to enter the password) and all is well. This doesn't even happen every time I click send/receive. Does anyone have ant idea what has happened please?

Discussion is locked

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Sometimes
Oct 1, 2005 8:39PM PDT

this is an ISP problem.

If at the moment you open Outlook, (or click Send/Receive), your ISP mail server does not respond, then Outlook thinks you have used an incorrect username or password, and prompts you for the correct one(s).

You could visit your ISP home page and see if they have a web page called ''Server status'', or whatever. See if they are reporting any intermittent problems.

Good luck.

Mark

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This is a recent problem but....
Oct 3, 2005 6:07PM PDT

during the time that I have used this ISP (Virgin) I have had lots of error messages and problems when accessing my email. There is a link to Service Announcements on the home page and occasionally there are reported problems. Generally, however when I have contacted my ISP I am told that there is a problem with my settings, which I believe is nonsense. I am not very happy with Virgin but I don't know that they are any better than any other ISP.

Thanks for your response Mark, it is appreciated.

Judesman.

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Hmmm, it sounds like
Oct 3, 2005 9:15PM PDT

Virgin are in denial.

The problem is that ''your'' propblem is intermittent. You said that it doesn't happen all the time.

For my part this points to an ISP problem. If your email client had a problem with passwords and usernames, it would have the same problem all the time. But as it does work smoothly sometimes I don't see that your email client is at fault.

You could try it out. Try another email client, eg Mozilla's Thunderbird, set it up using your current ISP email settings, and see if that gives you the same intermittent problems. then the choices are;

1] If you ''do not'' have problems, the error is narrowed down to your email software.

2] If you ''continue'' to have problems, then the error points to your ISP.

Do you have any other intermittent problems, eg surfing is interrupted often?

What do you use to protect yourself from hackers, viruses, spyware and adware?

Mark

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The only problems I have are with Outlook email and
Oct 4, 2005 2:05AM PDT

to make matters worse Virgin doesn't offer support for Outlook, only Outlook Express.

This new problem is intermittent but the main problem I have had since signing up with Virgin has been error code 0x800CCCOF which I gather may be line noise. When I spoke to Virgin about error codes they didn't know what they meant! There is quite a good web site at www.nthelp.com/50/Outlook_error_codes.htm but I am not really concerned about this and with the password request all I have to do is click OK.

There are no other web problems and I scan with NAV, Spybot S&D, AdAware SE, HouseCall and I used to scan with Panda but it kept finding FPs. I also use CCleaner and SpywareBlaster. All a bit over the top I think and I rarely encounter any problems.

I think I will agree with your view that it is an ISP problem. Thanks Mark.

Judesman

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about error codes
Oct 4, 2005 2:39AM PDT

"When I spoke to Virgin about error codes they didn't know what they meant!"

Here's why. They didn't write the application. Microsoft has and continues to use crypic error messages. To make matters more fun, the application author may be overwhelmed by the need to handle so many possible errors. The quick exit is to toss the hexidecimal code up on the screen and let others interpet.

Bob

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(NT) (NT) Thanks Bob. I can't imagine life without a Forum.
Oct 4, 2005 6:52PM PDT
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Me neither, :)
Oct 4, 2005 7:36PM PDT

And your anti-malware products?

They all seem good to me. You may think that all that is a bit too over the top. Rest assured, it isn't. The fact that you have had little or no malware is due to you using all of those utilities.

I helped a friend out the other day. He runs an old Win 98 machine and didn't see the necessity for any of this such stuff, even though his machine took 20 minutes to load up, and he kept getting disconnections, and couldn't use his email.

We pursuaded him to install AVG 7 and he found 1015 viruses. His computer loads up faster, doesn't spring any surprises and he can use his email now. He's coming round to our way of thinking.

Mark

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(NT) (NT) Thanks for all your input.
Oct 4, 2005 11:35PM PDT