Windows Legacy OS forum

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password protected

Hi all,
I've got myself a little problem. I have had to reinstall my OS which is XP Pro. All went well and I am fully up to date but my encrypted, password protected Excel files will not allow me access. I even restored my backup but this didn't help. Any suggestions or solutions? Thanks for the help!!

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Not Good

In reply to: password protected

When you reinstalled your operating system, the profile that created the encryption key was deleted.

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We can fix that.

In reply to: password protected

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Sorry, forgot one thing.

In reply to: We can fix that.

Did you TAKE OWNERSHIP of those files?

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To SoftReviewer2. Posts deleted.

In reply to: password protected

Sorry but I have deleted your two posts.

You link to the same product in each. In this thread the original poster has reinstalled the OS, so any EFS encryption keys will have been removed or overwritten. In the other post the question has been answered.

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