Browsers, E-mail, & Web Apps forum


Password not working on windows live mail

by nigel tonks / May 1, 2011 10:39 PM PDT

I have an Acer aspire netbook with windows 7 installed on it. This includes windows live mail as the e mail program. Just recently i keep getting the error message saying that the password has not been accepted.I have contacted sky who have reset my password but this does still not work.Sky say that they do not support windows mail at Thunderbird and have advised me to contact Microsoft ( not an easy task ) Would appreciate it if anyone could please help.

Cheers, Nigel.

Discussion is locked
You are posting a reply to: Password not working on windows live mail
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Password not working on windows live mail
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Sky does not support WLM
by MarkFlax Forum moderator / May 2, 2011 5:55 AM PDT

What do you mean by " they do not support windows mail at Thunderbird"? Thunderbird is a different email application, created by Mozilla, (the creators of the Firefox browser), and Microsoft has nothing to do with Thunderbird. So, what did you mean by that?

Is your email provided by Sky? What I mean is, is Sky your ISP, (Internet Service Provider), and have they supplied you with an email address?

If so, then this statement that "Sky does not support Windows Live Mail" is very misleading. Windows Live Mail is just an email application, the same as Thunderbird, and any other email software you may have installed on your computer. So it matters not to Sky what email software, (commonly called 'email client'), you use. As long as it is set up correctly, then Sky are unconcerned.

It 'may be' that Sky are saying they have no technical knowledge of WLM, and no-one available to help you with it, so they don't "support" problems with WLM.

Here's a test for you. Does Sky allow you to access your email account on its web site? Most ISPs do this now. If so,

1] Goto your Sky ISPs web site and login to your account. It may be shown as your account or your email account, or your Sky account. I can't say.

2] Use the username and password that you normally use to log in to your email server with WLM. If Sky reset the password recently, try that. Often the username is your full email address, but different ISPs have different systems.

3] If you can successfully login and see your emails in the browser, then your password is fine.

4] If that's the case, then it is likely Sky is having problems with its POP and SMTP email servers, and that is up to them to sort out.

Finally, search Sky's ISP web site for a "Service Status" page and look at that. See if they are reporting problems with their email servers at the moment.

Just to explain, web site access for email is different to WLM (or Thunderbird) access, and one may work when the other doesn't.

If you can access web mail, then it's back to Sky to report a fault with their email servers.


Collapse -
Password not working on windows live mail
by nigel tonks / May 4, 2011 1:15 AM PDT

Thanks Mark, got back in touch with sky and they sorted it out for me.

Collapse -
(NT) Glad its sorted, and thanks for letting us know.
by MarkFlax Forum moderator / May 4, 2011 5:20 AM PDT
Collapse -
Password not working on windows live mail
by mjane321 / May 31, 2011 12:25 AM PDT

Thanks solve my problem

Collapse -
(NT) Good to see that. :)
by MarkFlax Forum moderator / May 31, 2011 5:13 AM PDT
Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?