would really be nice to know what operating system you are using. that is the only real way to get help
I have an hp notebook, it froze and wouldnt do anything so I forced shut down and now my password won't work. It said to reset Microsoft password which I did and that also didn't work. Then I did a Microsoft account recovery and set up yet another new password and that too didn't work so I am completely locked out of my laptop cannot get past first password lockscreen and really don't want to factory reset as will lose important photos. Please help

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