Whenever posting questions on these forums, please give us as much information about the computer as possible. The operating system, processor speed, amount of RAM installed, and in your case, the specific version of Outlook (not Outlook Express?) that you have installed. In addition, are you using a Dial-up internet connection? The more information you give us, the better informed our answer will be.

If you're using a dial-up connection (POP3 mail type) and Microsoft Outlook, check these settings. (I'm currently using OUtlook 2002 but your path should be similar):

Open OUtlook, click on "Tools", choose "Accounts" from the menu. When that loads, choose the "View or Change E-mail Accounts", then make sure your specific account is highlighted, then click on the "Change" button. When that loads, in the "Incoming Mail server", make sure it says: "pop.yourISP.com" (where "yourISP.com" is the name of your Internet Service Provider). Then in the "Outgoing Mail" line, make sure it says: "smtp.yourISP.com" (where "yourISP.com" is the name of your Internet Service Provider). Then in the "Logon Information" section, make sure the "User Name" is correct, then place a CHECK mark in the "Remember Password" section, then type the CORRECT password for your e-mail. If you don't type in the CORRECT PASSWORD, then that may be part of the reason why you can't download your e-mail. (The most common reason for a mistake here is leaving the CAPS LOCK key on. Make sure the CAPS LOCK key is correctly set.)

Hope this helps.

Grif