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General discussion

Part of font names disappeared from font list.

Nov 17, 2004 11:13AM PST

Last night, I created the document using MS-WORD 97 running on Windows-ME and saved it without problem.
This morning its font (Courier New) has changed to another font!!
And then I checked the pull-down font list and found Courier and some major Westerm fonts have gone from the list. This phenomenon was also found in EXCEL 97.
I verified the original font files of these missing fonts existed in \Windows\Fonts folder.
Do you have any idea to retrieve the original font list to MS-WORD and EXCEL?

Discussion is locked

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I can make this happen. Here's how.
Nov 17, 2004 11:34AM PST

If my default printer is not what it was or there is no printer installed as well as the printer being offline, I've seen this happen.

Word, Excel, and such, right or wrong then reformats the document to reflect the new printer capabilities. If there is no printer, then you get such wild changes.

Bob

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Re: I can make this happen. Here's how.
Nov 17, 2004 6:02PM PST

Thanks for your information.
Last night I printed the document including some ruled-line characters. Eventually, these characters were fully missing, but the other contents were printed normally. I think this event may have something to do with the problem.
BTW, now I could retrieve my PC in the following way:
1. Start the PC in safe mode.
2. Delete the font cache file (name: ttfCache).
3. Restart the PC.

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This points to font overload. Here's the 411.
Nov 17, 2004 10:16PM PST

I didn't go back and see if you listed the OS, but bear with me as I spew some information.

1. A registry key can never exceed 64 thousand bytes.
2. Each font consumes a variable number of bytes since the name, path and more can vary in length.
3. Given items 1 and 2, then somewhere from 500 to 2000 fonts the registry key will exceed 64K and you will get failures.
4. Deleting the ttfcache works in the very short term, but will not fix the underlying limitations of the registry and font count.

I hope this helps you sort it out.

From what you've written, the number of fonts in C:\windows\fonts needs some work.

Bob

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Re: Part of font names disappeared from font list.
Nov 17, 2004 6:09PM PST

Taoki,

I don't think this is an Office problem, but a Windows fonts problem. You can look in the folder, but the programs surely look in the list of fonts installed in the registry.

I would carefully do the following:
1. Copy all those missing fonts (or, easier, all fonts) from c:\windows\fonts to a new folder (say c:\windows\savefont, just with Explorer.
2. Go into Control Panel>Fonts and uninstall a (just one, to try) missing font if Control Panel still sees them. No need to uninstall if they've disappeared there also.
3. While in Control Panel>Fonts choose to install a new font, browse to the folder you saved a copy in, and install (while checking the 'copy to c:\windows\fonts-folder' checkbox).

And see if it reappears in the Word font list. You might need to reboot for that, but I don't think so.

Hope this helps,

Kees