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General discussion

Paperport10 update

Jun 14, 2005 10:44PM PDT

Hi I am using a Dell 4300 with WXPSP2, (each Tech request by email is $9. by phone its 19. cant afford it so please help) my problem is two fold.#1 every time I try to do a update (I have done repair, un-install and reinstall)(there is a service pack 1 that I need the only way to get it is download from the program update) I get the message "Ether you are not connected to the INTERNET (I am on cable always on" or the Update Service service are currently unavailable have been getting this since I installed over 2 weeks, I went to there KB this is what I found In order to allow the product to check for updates, please follow the steps below:
(Go to "Start > Settings > Control Panel".
Open ?Program Updates?.
Select the ?Update Settings? tab.
Put a check-mark next to ?xxx? and select ?OK?.
Note: Replace "xxx" with the specific Scan-Soft Product (Ex. Paper Port 10).I can not find Program Updates on my Control Panel,but it is checked in the program itself PP10
Updates for the Scan Soft product will now be allowed by the Install-Shield Update Manager.
Note: The Install-Shield Update Manager is not included with any Scan-Soft product, but is downloaded from the Install-Shield website. To un-install the Update Manager utility, download the remover from Installshield's website.)
Tech-Note Number: 5128
Published: 5/11/2005
Last Modified: 5/12/2005

#2)I am trying to download PP10HPUIupdate.zip for my HP scanner which PP10 uses,I used there link http://download.scansoft.com/paperport/10/PP10HPUIupdate.zip all I get is Cannot find server or DNS Error
Internet Explorer
I am so sorry this is so long and drawn out but please help
Thank you for your time and help
Bob

Discussion is locked

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Just one question.
Jun 14, 2005 11:01PM PDT

Why update?

I don't see any reason to do this in your post. If it works, let it stand.

As to the link to the zip/update file, I can't get there either. It appears to be offline.

Bob

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Thanks for the advice
Jun 15, 2005 3:39AM PDT

the only reason I wanted to run up-date is because there is a SP1 and thats the only way to get it, plus thats what its suppose to do up-date, but I will take your advice on that one, but I do need help on the .zip fix for Paper Port and my HP scanner they are not working correctly together,guess Ill have to go for the $9. but thanks for the advise
Thanks for your time and help
Bob

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Are these parallel port scanners?
Jun 15, 2005 4:04AM PDT

I'm guesing here. But just a FYI, I've rarely seen such "work together." Even I would not offer support of "multiple devices on a parallel port."

It was a neat idea that killed tech support lines.

Bob

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The scanner
Jun 15, 2005 5:14AM PDT

is a HP flatbed ScanJet 4400C USB conection,
I guess its all about $$$$$, went to HP just on a hunch no good.
Thanks for the interest
Bob