Spyware, Viruses, & Security forum

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Panda Antivirus Software and XP SP2

by JohnBes / November 4, 2005 10:30 PM PST

After installing SP2 on my XP Prof. machine, I found that my Panda AV sw (Titanium 2004 v. 3.02.04) wouldn't work anymore. Some warnings I got were: Automatic Antivirus Protection: Error; An internal error has occurred in your antivirus and The automatic file protection could not load correctly. I have done everything they suggested on their website and after much adoo finally got some reaction from their helpdesk which sent me programs to collect info from my machine that didn't work because they claimed that my username and password were invalid (they are not). Even trying to unsubscribe from their newsletters and bulletins doesn't work, they just send me more of them. Does anybody have similar experiences with Panda or is it just me.

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John, Have You Tried?
by Grif Thomas Forum moderator / November 5, 2005 9:47 AM PST

When SP2 first came out there were a number of programs, including antivirus programs that had similar problems..Sometimes, simply uninstalling the program (make sure to manually uninstall by removing all files and registry entries), then reinstalling the program works wonders..Have you done that?

Have you tried disabling the Security Center option which monitors your antivirus? To do that, open the Control Panel, double click on the 'Security Center' icon, then click on the "Change the way security center alerts me",. When that opens, UNCHECK ALL the boxes there. Click on OK.

Hope this helps.


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Been there, done that
by JohnBes / November 6, 2005 8:56 PM PST
In reply to: John, Have You Tried?

Thanks for the reaction Grif. The answer to both of your questions is yes. The error messages I referred to are not generated by XP's Security Centre but by the Panda Software. The problem is not so much with XP or SP2 but with this AV software. All of their software seems flawed in some way and if you contact them, they either don't reply or they send software that also doesn't work. By the way I have installed and removed (manually because the uninstall function also doesn't work) my Panda Titanium 2004 on several other machines with the same results. Even though I have 2 more years to go on my subscription I have given up on trying to make this SW work but would like to know if others have similar experiences with Panda.

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Panda Titanium problems
by Green Giant / November 7, 2005 2:40 AM PST
In reply to: Been there, done that

Since upgrading, at Panda's request, to Panda Titanium 5.01.00 from 5.00.00 (which worked fine!) I have had the same problems as JohnBes. I too have a sub running until May 2008, but am frustrated by my protection now being low because 'a self-protection component' hasn't loaded. Rebooting, repairing, uninstalling and reinstalling have not worked.

According to Win XP's Evenet Viewer, Panda AntiDialer has not loaded, but I can find no answer to this either from Google, Panda's Help web pages or anywhere else. Requests for help to Panda via e-mail or their web site produces nothing. Like JohnBes, I suspect that the software is faulty.

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Panda Titanium 5.01.00
by Green Giant / November 8, 2005 8:38 PM PST

Panda advised downloading a file to change the Registry, which is called scriptblock.reg. This unfortunately has not solved the problem, but they have promised the software on a CD in case both downloaded versions of the file were corrupted.

I will report back once the CD has been received and a clean installation made.

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Panda Active Scan Pro
by Judesman / November 9, 2005 4:03 AM PST

I subscribe to Panda Active Scan Pro. I have picked up a number of, what I believe to be,false positives. In spite of numerous attempts to contact their support I have never received a reply. I now use Trend Micro.


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by bbaylee122 / November 10, 2005 4:50 PM PST

After having used Panda successfully for two years, recently, the past three weeks, I have been having the same problems as you describe. Panda support has been no help. I have continued to uninstall and install the program to no avail, and the website does not recognize my user name or client number.

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