TVs & Home Theaters forum

Rant

Panasonic Plasma TV repair is taking more than 2 months

by djineshwar / October 20, 2014 9:04 AM PDT

I bought my plasma TV TC-P55GT30 in Nov, 2011 and did not purchase extended warranty due to my belief in quality of Panasonic TVs. In Aug 2014 I heard a cracking noise in the TV and it stopped working. Called Panasonic customer care placed a request for repair. The authorized technician checked the TV and said that one of the circuit boards need to be replaced which will cost around $400 including parts and labor. Panasonic agreed to pay $100 towards the repair due to the reason; it was less than 3 years since I bought the TV. I placed my complaint on 27th Aug 2014 and the part is expected to me delivered to the technician on 3rd Nov 2014. I am sitting without TV for more than 2 months. By the say I also own a Panasonic blue ray player and home theater. With all that said, I will not be purchasing any more Panasonic products again.

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Sadly....
by Pepe7 / October 20, 2014 9:55 AM PDT

...this is more the norm than the exception with even the larger/reputable manufacturers IME. You could have had the same experience with a Sony or Samsung, since many of these HDTV panels share parts. YMMV.

That said, the GT10 has great PQ. Worth the hassle since LED/LCD still does not compare.

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I'm seeing that too (all makers.)
by R. Proffitt Forum moderator / October 20, 2014 10:01 AM PDT

The system is rigged as they say. That is the companies have made great progress in production of new models, quickly getting them to market but with paltry 1 year warranties and a neutered consumer protection agency, a recipe for spare part shortages and slow repairs.

Wish it was one make that was bad.
Bob

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