Here's my story:
First, I will concede that no manufacturer is necessarily bad just because he dishes out a bad unit now and then. So, my comments are based on one experience, though it was so bad that in my view it sheds a very negative light on the company and its definition of "service". I bought their 310 workstation, and the problems started the moment the system came out of the box. The system did not boot, so I called their hotline, described the problem and was instructed to download hard drive and memory test software. I was lucky to have an old machine that was still running. The tests did not yield any results, I was then asked to flash the BIOS. The user guide warns that doing so can void the warranty! That, however, seemed to solve the issue, and I was eager to start using the machine. Pretty soon, I noticed problems with certain applications: OpenGL software in particular would regularly exit with error messages pointing at faulty memory. And that's when the real Odyssey began, at the end of which I had lost data representing weeks of time and work. The tech support asked me to rerun the memory test, and sure enough, errors were found. New memory sticks were shipped out 3 days later, but problems persisted and test results remained the same. Arrangements were then made to replace the motherboard by a subcontractor on site. Days passed. The subcontractor had never seen a machine like that and generally did not seem on top of things, seeing that he was manipulating computer wires that got stuck in the fan while the machine was running! Thanks to constant phone assistance, he managed to install the motherboard, but when trying to reconnect the hard drive realized that the connector was now broken. The hard drive was sent back, a new one was shipped and installed, while Velocity attempted to recover my data. That was only partly successful, and when asked to send me back the faulty hard drive so that I could try on my own to recover lost data, they refused. To add insult to injury, they wrote that it was basically my fault not to have backed up my data. True, I only had a partial backup of my data, but in my defense I had asked them whether I need to worry about the HDD in light of the planned motherboard replacement, and they said no. Besides, in my naivet