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Resolved Question

Outlook Reply Address Issue

by Schokers / May 5, 2012 11:25 AM PDT

My wife has an ASUS K52F Notebook with Intel I5 2.67GHz processor and 4GB memory. She has Windows 7 Home Premium OS and uses Outlook 2010 as her mail client.
She recently wanted to reply to a friend's email and selected the Reply option, however, a completely unknown email address appeared in the address box. I checked the Properties of the email and found that this unknown address also appeared in the "Delivery Options" box. She contacted her friend who reported that someone else had experienced the same problem with one of her emails with the same reply address appearing.
While the problem appears to be in my wife's friend's system, I would like to know what might be causing it.

Schokers has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by Schokers

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Did we need to discuss the "reply-to" email system?
by R. Proffitt Forum moderator / May 6, 2012 3:03 AM PDT
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Still Confused
by Schokers / May 6, 2012 7:10 AM PDT

The linked article did nothing to explain the issue. It appears to relate to organisations with subscriber lists, which my wife is not. Perhaps someone might have a direct answer as to why a strange address, not the sender's, is appearing in a Reply box for an email sent by an individual to an individual.

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Then give yourself time. I had hope it would show
by R. Proffitt Forum moderator / May 6, 2012 7:27 AM PDT
In reply to: Still Confused

I had hoped you would see that the email address I send from and the one in the reply-to never needs to match.

The article does tell folk to keep them the same for the simple reason it could confuse folk.

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Still Need Answers
by Schokers / May 6, 2012 10:31 AM PDT

The friend who sent my wife an email did no more than write some text, select my wife's name from her contact list and press send. She is not computer savvy and did not enter some different address that might cause the 'reply to' address to be different to her own, but it hapened.

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Then you'll have to go to their machine
by R. Proffitt Forum moderator / May 6, 2012 11:14 AM PDT
In reply to: Still Need Answers

To check the settings. You can see why we never want to change this setting as it will cause folk too much pain.

And since it's on the sender's machine we can't check it for them.

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Will Talk to Sender
by Schokers / May 6, 2012 12:13 PM PDT

Thanks Bob for your input. I now appreciate that you can tweak your emails to have a diffrent reply to address to your own but still don't know what my wife's friend has done. I think she uses G Mail and must somehow have fiddled with the relevant settings. I will give her a call.

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Here's Gmail's setting for that one.
by R. Proffitt Forum moderator / May 6, 2012 2:46 PM PDT
In reply to: Will Talk to Sender
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