Office & Productivity Software forum

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outlook.pst could not be accessed

by framp / August 2, 2004 8:51 AM PDT

i'm running windows 98 and outlook 2000. when i open outlook 2000, it looks okay. for the first few seconds i can view/delete messages with no problems. but when the reminder windows open up, outlook displays an error message saying c:\windows\...\outlook.pst could not be accessed. from this point on, i can't check mail, delete messages, etc.

i ran microsoft's inbox repair tool (scanpst.exe), but it said it didn't find any errors in the pst file. the microsoft site says that if i was getting the 'could not access ...outlook.pst' message, and if scanpst.exe didn't find any errors, that i should run their 2gb pst truncation utility. however, the pst in question here is only 600mb.

has anybody else encountered this problem? any suggestions on how to proceed?

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Re: outlook.pst could not be accessed
by R. Proffitt Forum moderator / August 2, 2004 10:39 AM PDT

The last time I saw this, the .PST file was readonly. With Windows NT/2000/XP/2003, you would also check permissions and ownership.

Did you truncate that "c:\windows\...\outlook.pst" portion of the message? Remember that Outlook can put the .PST almost anywhere. Is it where it thinks it should be?

bob

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Re: outlook.pst could not be accessed
by framp / August 3, 2004 1:57 AM PDT

hi bob -

yes, i did truncate the path. it is c:\windows\local settings\application data\microsoft\outlook\outlook.pst. i have not manually changed the path of the file.

and no, the file is not read only - the only attribute checked is archive.

if you have any other suggestions, please let me know. otherwise, do you know of any email programs that are resistant to corruption? i have found that both outlook express and outlook suffer corruptions when the dbx and pst files get large.

cheers,
f.


thank you for your suggestions. if you have any other ideas, please let me know.

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Then ownership and permissions?
by R. Proffitt Forum moderator / August 3, 2004 3:14 AM PDT

NT/2000/XP/2003 have Access Control Lists (ACLs) to investigate.

If the drive is such, it's the security tab/button.

As to bulletproof email, I've killed them all or had people bring me the aftermath. What works is a backup plan so we can roll back a day.

Bob

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Re: outlook.pst could not be accessed
by sabdhawkins / October 1, 2004 12:36 AM PDT

Can you give me the link to Microsoft's 2gb pst truncation utility? I cannot find it on their site.

Thanks!

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Re: outlook.pst could not be accessed
by R. Proffitt Forum moderator / October 1, 2004 1:20 AM PDT
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Re: outlook.pst could not be accessed
by Kees Bakker / October 1, 2004 2:13 AM PDT

Tried to compact the database? That, in effect, creates a new one, and copies all the data. This would eliminate all causes coming from database corruption.

Kees

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