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Outlook Problems

by Capt Runnamok / November 15, 2004 1:12 AM PST

Please help!
I?m using Outlook that came with Office 97 Standard Edition and I have a couple of questions.
1. When putting together an email announcement I added a graphic and had a form at the bottom to print and snail mail. The graphic didn?t go through to the recipients and the form didn?t look quite right either. Why would these things change or be removed? I get all kinds of warnings about the most trivial stuff but no warning about any of this before it is sent out.
2. Sometimes, maybe 50% of the time, when I attach a jpg to an email the recipient gets pages of code and no attached picture. I can send it to myself and it comes through just fine, so I think the person I sent it to got it but they didn?t. I?ve also found that when I send two jpgs as attachments usually only one will stay intact. How can I send pictures and get them to their destination intact?

Thank you for your help.

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Re: Outlook Problems
by Edward ODaniel / November 15, 2004 3:00 AM PST
In reply to: Outlook Problems

Much of the time the "problem" is actually on the other end as a result of the recipient's mail client or mail client settings--things like "text only" for viewing messages, font selections that override those you used, text wrapping settings, and a host of others.

If you absolutely must ensure the recipient sees exactly what you sent you need to send the info in a mutually supported format even if that means as an attached file.

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Re: Outlook Problems
by Capt Runnamok / November 18, 2004 12:26 AM PST
In reply to: Re: Outlook Problems

Edward,
Thank you for your response. If the problem is at the other end, how come out of two attached pictures being sent to the same person, only one will arrive intact?
What more can I do than send the picture as an attached .jpg?

Thank you,
Capt Runnamok

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Re: Outlook Problems
by Kees Bakker / November 15, 2004 3:01 AM PST
In reply to: Outlook Problems

Capt Runnamock,

Please read to the very good first post (and the remaining 46), answering the Forum newsletter question of last week and start wondering where the problem is.
http://reviews.cnet.com/5208-6142-0.html?forumID=7&threadID=44901&messageID=530574

And, not to forget, Office 97 is NOT supposed to work correctly with Windows XP. You need at least Office 2000, preferably Office XP for that. But you don't tell your OS, so I don't know if that's applicable.

Kees

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Re: Outlook Problems
by Capt Runnamok / November 18, 2004 12:39 AM PST
In reply to: Re: Outlook Problems

Kees,
Thank you for your response. I followed your suggestion on reading up on last weeks question but quit before I was done. I don't have red x's and I don't use Outlook Express. I do use Outlook 97 with XP Home OS and it seems to work fine except for the problems I have mentioned. If "not suppose to work" is the case, wouldn't it not work all the time?
The adding an image to an email problem was noticed when I was using 98SE and I believe the attachment problem was when I was using 98SE too but I can't be for sure on that one.

Thank you,
Capt Runnamok

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