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Outlook/ISP Problem?

by Fred28 / September 16, 2008 9:18 AM PDT

I use Outlook 2003 with Earthlink (Dial-Up) as my ISP. Windows XP Pro, 80Gb HD and 512Mb RAM.
My problem is as follows: within the past few days Outlook tried to download a message with a 1.2Mb attachment. (I never had any problems with such e-mails before) The message could not be downloaded, an Outlook dialog box popped up telling me the ?operation had timed out?. I then received an e-mail from Earthlink telling me the message was in an ?Undeliverable Messages? folder at the web-mail site. There, I was able to read the message and see the attachment(s).
The same happened again yesterday: a message (from the same sender) with an attachment of 560Kb.
No problem receiving any other messages?
Do I have a problem with my ISP or with Outlook?
If somebody could enlighten me I would be very grateful,
Thank you,
Fred.

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What I should do.
by Kees Bakker / September 16, 2008 6:03 PM PDT
In reply to: Outlook/ISP Problem?

Configure Outlook Express or Thunderbird to receive mails.
Ask the sender to resend the mail.
See what those programs do with it.

It could be a problem with the sender also! In fact, it seems like that.

Kees

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Outlook/ISP Problem?
by Fred28 / September 17, 2008 4:36 AM PDT
In reply to: What I should do.

Dank U, Kees...
The same message was sent to several other recipients without problems, so the "fault" is probably on my side, not the senders'
However, I think your idea of trying another e-mail client sounds good! Since I have never set up Outlook Express, what do I do after trying it and wanting to go back to Outlook? In other words, how do I disable Outlook Express and re-enable Outlook?
Fred.

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Re: Outlook Express and Outlook
by Kees Bakker / September 17, 2008 5:18 AM PDT
In reply to: Outlook/ISP Problem?

In Outlook Express, you configure the account, so it starts receiving. As long as you don't run it again, it won't be activated, won't run and won't receive. No problem. But if you accidentally click on the icon, it starts receiving and those messages won't come into your Outlook mailbox. So the best thing to do is to delete the account again when you're ready or at least change the password so it will give an error message about not being able to logon.

It won't harm to have an alternative ready (nearly ready) if something (like a corrupted .pst file) happens to Outlook.

Kees

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Outlook/ISP Problem?
by Fred28 / September 17, 2008 7:57 AM PDT

Thank you, Kees, will do!

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