Outlook & Groupwise

It looks like the installation of Groupwise 'told' Outlook to use an 'information service' from gwmsp1.dll (the gw obviously stands for Groupwise). And the uninstall didn't inform Outlook to go back to it's previous settings. Uninstalls tend to be incomplete.

It's quite possible that the information in the registry regarding this 'service' isn't touched by the uninstall of Outlook, being added later. So it happily pops up again after the reinstall. That's how things work.

Things to try:
1. You can configure Services in Outlook. So try to remove the groupwise service. If Groupwise didn't actually update or erase the standard services this might work.
2. If it doesn't work immediately: uninstall, run the appropiate Office eraser from Microsoft (see below) and reinstall.
3. If that doesn't help: uninstall, run the Office eraser, and delve into the registry with regedit to manually erase all traces linking Outlook to Groupwise. Be careful, and now how to backtrack in your OS (Win 98: scanreg /restore; XP: System Restore). Then reinstall.

Instructions and downloads for Office eraser can be found at:

Office 97:
http://support.microsoft.com/support/kb/articles/Q176/8/23.ASP

Office 2000:
http://support.microsoft.com/support/kb/articles/Q219/4/23.ASP

Finally:
If you happen to have Windows XP and were wise enough to set a System Restore point before installing Groupwise, you might be able to go back in time without all these troubles.

Hope this helps.


Kees

Hello Grape,

I've recently stumbled upon the same error. I had been using Groupwise Client for some years now and occasionally tried to migrate back to Outlook when I got ambitous. The latest attempt failed, after uninstalling it I received the error. I'd seen it before in years past but just got fed up with looking for answers so I just reinstalled the GW client and continued using it. HOWEVER, I FOUND A SOLUTION! After an exhaustive search it seemed to revolve around information service settings that remained resident after GW was removed (obviously). I first tried just deleting MAPI32.dll, didn't work. Then i discovered the setings were specific to Windows Messaging Subsystem. SO I dug around the registry for a couple hours tinkering with things and finally found the cure:

(this is specific to my box so export this first so you can replace it if incorrect)

############################

DELETE the hive/"Profile" of "Novell Default Settings" -

[HKEY_USERS\S-1-5-21-484763869-1336601894-725345543-1003\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Novell Default Settings]

############################

There were numerous keys in there, a few of which include references to GWMSP1.DLL, and the SERVICE provided.

Hope that helps, it worked for me and i did my searching!

-Brad

Grape Gurl,
I stumbled upon your plea in a similar way; trying to look up the same error message. If you havent already figured it out, this is what got me past that error message.

Assuming you are running with Windows 2000 or Windows XP, if you go into the Control Panel, open the Mail icon (should be for Microsoft Office Profiles).
Under "Profiles" click "show profiles" You should see Outlook listed. You will probably also see "novell" listed as the default setting. Simply highlight "novell" and "remove", you may need to reboot. Then you should be able to launch Outlook w/no problem. I hope this helps you. You can also use a tool called "setupCA.exe" It is a tool used to clean up Groupwise uninstallations. You can just google "setupCA.exe" to find it.

Hi there,

I'm trying to run outlook and GW on my box. We use GW at work, but I want to sync up my nokia phone. I have been told that if you run Outlook it will automatical jell with GW and you can sync.

This partially happends. My Calender works great and my contacts *almost* works. All the contact EXCEPT the address, City, State, ZIP block transfers. When I look in outlook it appears that the address is there, but if you click on it to edit it, it disappears. ie. It's in the main summary box, but when you click the "address" button, there is nothing in that edit box....

Have you seen this? Can you offer any help?

m

I went to Mail in Control Panel and to Show Profiles. Then I removed the Novell Profile which was down at the bottom. The next time I booted, it did not error and went on into questions about whether I wanted to import my settings in Outlook Express or not.
After I went back to Outlook and then to Mail in the Control Panel Outlook was my only profile.
My problem was caused when I told Outlook to import Outlook Express settings then when it prompted me to ask if I wanted to import both accounts (I had two mail accounts in Outlook Express)
I cancelled thinking I would use a third account in Outlook. When I tried to open Outlook I got the above error. I wouldn't have remembered that the file was from a previous installation of Groupwise had it not been for the the other replys you got.