Office & Productivity Software forum


Outlook Folders Gone When Adding 2nd Account

by cathyhastie / March 25, 2013 5:49 AM PDT

I recently added a Gmail account to my laptop's Outlook folders because I am going to switch from Comcast to another internet provider, so need to transition my email account. I made Gmail the default email for sending emails. However, I just noticed that in my Comcast email folders, all of my custom folders are gone. I don't know what happened but these folders are Muy importante!

What happened? The pst on the computer for both gmail and comcast have an updated date of today (I made this change last week).

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All Answers

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more details
by cathyhastie / March 25, 2013 6:03 AM PDT

I have Outlook 2010, professional plus. I have Windows 7 home premium. 64 bit.

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Re: Outlook folders gone
by Kees_B Forum moderator / March 27, 2013 8:59 AM PDT

That's why it's important to include the .pst file (and the various other files related to Outlook) in your regular backup. Did you?

If you do that backup, say, at least once a week, and have your pop3-settings to leave mail on the server for 8 days, you never lose anything!
Copying the file to a USB-stick is enough. That's one click to a copy-shortcut on your desktop. Well worth the trouble, I'd say.


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