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Question

Outlook folders disappeared

by May 4, 2018 5:56AM PDT

I went to my Outlook folder list and created a new folder. When I finished, all my existing folders disappeared. I've looked everywhere, including external hard drive, and I can't find them. Hair pulling out time!

Discussion is locked

3 Posts
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Clarification Request
you said "new folder" but....
by James Denison May 4, 2018 9:12AM PDT

...I think it's more likely you created a "new profile" instead and now it's opening to that instead. If true, then your old profile is still there.

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Answer
Hopefully
by Forum moderator May 4, 2018 8:01AM PDT

You have practiced good computer procedures and have them on backups. Restore from your last backup after you try rebooting.

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Answer
Re: Outlook folder
by Forum moderator May 4, 2018 10:12AM PDT

- Outlook folders only exist inside the .pst file, not in Windows. So looking in Windows doesn't make any sensem as you noticed.
- If you restore your pst-file from your backup (first rename the existing one, because that would be overwritten) do you still see everything?
- How do you mean "finished"?

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