Computer Newbies forum

General discussion

Outlook Express Problem - can't download messages

by cajungirl45 / January 9, 2010 3:29 PM PST

I am experiencing problems with Outlook Express.
I can open the program up but when it is trying to download messages...it is unable to do so.

I did a syystem restore and then tried again WIN XP.

It still will not retrieve msgs. I am able to get online no problem. It shows the screen of tray with arrow moving to get msgs but will not download the new messages.

I've checked acc. options, settings, etc. everything I can think of. I've been using this OExpress for years and cannot figure out what's wrong?????
ISP is Eatel and they said all is well with them..

Any suggestions is welcome... PLEASE HELP

Thank you. PB

Discussion is locked
You are posting a reply to: Outlook Express Problem - can't download messages
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Outlook Express Problem - can't download messages
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
2 ways
by VigneshBalasubramanian / January 9, 2010 5:25 PM PST

1. I have seen this happen when there is a corrupt email, try creating a new mail profile.
2. If a mailbox exceeded the mailbox size limit, Outlook would have trouble retrieving the messages. I would have to access the mailbox through the webmail to clean out what was not needed to shrink the overall size.

Collapse -
Re: OE problems
by Kees Bakker / January 9, 2010 6:56 PM PST

"It is unable to do so".

Could you describe the problem in a better way. What exactly happens if you try to download mails from your account?

Things to try:
- delete and recreate the email-account
- move all mails from your inbox and delete the file inbox.dbx
- make a new identity in OE
- make a new Windows XP account (just for test, of course) and try there all anew
- uninstall the mail-checking of your anti-virus
- disable your firewall

It should work in a new Windows account, with a newly created account, empty uncorrupted dbx-files, and your firewall and antivirus not interfering. If it does, find out which of those is blocking it in your current 'identity'. If it doesn't, something might be wrong with Windows or your router.

Kees

Collapse -
Outlook Express Problem Solved
by cajungirl45 / January 10, 2010 6:04 AM PST
In reply to: Re: OE problems

You were right!!!

I went to AVG mail scanning and unchecked scan button. then went to OE and send/receive msgs.

It cleared problem up !!!!!

Then I went back to AVG and rechecked Scan button.

Voila!! It's back to normal. Thank you !!!

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?