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Outlook Express Problem - can't download messages

by cajungirl45 / January 9, 2010 3:29 PM PST

I am experiencing problems with Outlook Express.
I can open the program up but when it is trying to download is unable to do so.

I did a syystem restore and then tried again WIN XP.

It still will not retrieve msgs. I am able to get online no problem. It shows the screen of tray with arrow moving to get msgs but will not download the new messages.

I've checked acc. options, settings, etc. everything I can think of. I've been using this OExpress for years and cannot figure out what's wrong?????
ISP is Eatel and they said all is well with them..

Any suggestions is welcome... PLEASE HELP

Thank you. PB

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2 ways
by VigneshBalasubramanian / January 9, 2010 5:25 PM PST

1. I have seen this happen when there is a corrupt email, try creating a new mail profile.
2. If a mailbox exceeded the mailbox size limit, Outlook would have trouble retrieving the messages. I would have to access the mailbox through the webmail to clean out what was not needed to shrink the overall size.

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Re: OE problems
by Kees Bakker / January 9, 2010 6:56 PM PST

"It is unable to do so".

Could you describe the problem in a better way. What exactly happens if you try to download mails from your account?

Things to try:
- delete and recreate the email-account
- move all mails from your inbox and delete the file inbox.dbx
- make a new identity in OE
- make a new Windows XP account (just for test, of course) and try there all anew
- uninstall the mail-checking of your anti-virus
- disable your firewall

It should work in a new Windows account, with a newly created account, empty uncorrupted dbx-files, and your firewall and antivirus not interfering. If it does, find out which of those is blocking it in your current 'identity'. If it doesn't, something might be wrong with Windows or your router.


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Outlook Express Problem Solved
by cajungirl45 / January 10, 2010 6:04 AM PST
In reply to: Re: OE problems

You were right!!!

I went to AVG mail scanning and unchecked scan button. then went to OE and send/receive msgs.

It cleared problem up !!!!!

Then I went back to AVG and rechecked Scan button.

Voila!! It's back to normal. Thank you !!!

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