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outlook express problem

I recieved a message in outlook express (from a safe source) and for some reason everytime I make it active my computer freezes up. I tried to delete it and could not. I also tried to block the sender and remove all emails from sender but it still froze up. I finally just left it alone, but now when I try to block a sender my computer freezes up. Any ideas? I am not computer illeterate, but am not savy either! Thanks,
Jennifer

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Safe source?

In reply to: outlook express problem

Your post makes me wonder, but you should know better.

Are you running updated AV software?

Updated malware/spyware scanners?

Have you tried a System Restore to a date prior to receiving that message?

You may also want to try a repair of IE and OE:

Add/Remove Programs > highlight Microsoft Internet explorer > click Add/Remove > select Repair > Next > OK.

Reboot when finished and test.

Zee

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outlook express problem

In reply to: Safe source?

Hi,
The message was from paypal - a receipt. I use AVG Grisoft and spybot search and destroy. I did do the repair ie thing - it didn't help. Is there a way to delete an email without going to it in outlook express? Thanks for your help.

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Maybe

In reply to: outlook express problem

If the message is in the Inbox folder, the only solution will be renaming that folder.

Restarting OE will recreate the folder.

My question is: are you willing to do that?

ALL messages in Inbox will be lost.

Close OE, stop the AVG scanner.

Now go Start > Search.

Locate a file called inbox.dbx and rename to inbox.old.

Restart OE and you should now have a new, empty, Inbox folder.

See if that helps.

Zee

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