Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Outlook Express help

Jun 8, 2005 3:21PM PDT

I?m suddenly having problems sending picture attachments in Outlook Express. I?ve had the AVG e-mail scanner disabled and set the OE time-out at max. (5 Min.) as per my ISP tech advised. Outgoing mail seems real slow, but incoming appears normal. System Restored back to about a week ago, with no change. Email with 260k text attachment goes out fine ? One with 180k jpg.? Forget it! 300 sec. Timeout occurs.

Discussion is locked

- Collapse -
.dbx files?
Jun 10, 2005 12:08PM PDT

There are no .dbx files in the Outlook Express folder. I made a copy of the folder but I don't know which if any files I should modify or delete, to cure the problem.

- Collapse -
go to START> Search
Jun 10, 2005 12:43PM PDT

all files and folders including 'hidden files and folders'.


now key *.dbx exactly as shown.

you will be provided with a list of all your file folders in OE.

FYI is is safe to delete them all then reboot.

OE will generate NEW folders on reboot.

then go to your Recycle Bin and 'restore' the ones you want.

Also check your security settings in OE.

Make sure 'attachments' are allowed.

- Collapse -
stumped!
Jun 10, 2005 3:56PM PDT

I did as you suggested and deleted *.dbx files - rebooted - OE still will only send small attachments. Is there something simple that I'm overlooking? I sent a .jpg attachment via Yahoo mail and it worked fine. when it arrived in my OE inbox I tried to forward it to myself, and it wouldn't go out. Someone even suggested the following:
''[Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}
Modify/Create the Value Data Type(s) and Value Name(s) as detailed below.
Data Type: DWORD // Value Name: IsInstalled
Setting for Value Data: [Change the Value from 1 to 0]
Exit Registry''
I tried this but nothing changed. I may just have to start using the Thunderbird mail program. Thanks for your help.

- Collapse -
you could try this
Jun 10, 2005 4:19PM PDT

On the Tools menu, click Accounts.
On Mail tab, click Properties.
Click the Advanced tab, if the Break apart messages larger than x KB box is "checked" either set a larger value, or uncheck it...

jonah

,

- Collapse -
No luck
Jun 10, 2005 6:17PM PDT

The box was unchecked, but I tried breaking up the message to see if it would help. I attached a .JPG image(509kb)and after breaking it up into 9 pieces, O.E. couldn't even send part-one of the message. I tried the same attachment with Thunderbird and had the SAME result - it would not send. I'll see if Yahoo mail will work with this size attachment. The message size is not even close to my ISP's 10Mb limit. Maybe I'm seeing a Modem problem? I'll try a different driver and see what happens.

- Collapse -
You have mentioned an ISP 10 MB limit
Jun 10, 2005 8:19PM PDT

Is this a limit on donwloads to your computer, or uploads from your computer?

If uploads, perhaps you have reached your limit for the month?

Mark

- Collapse -
the 10M limit is usually
Jun 10, 2005 10:03PM PDT

the amount of space (size of your mail box) the ISP will give you on his server...

this means, if you have 3M of emails yet to download, an 8.5M email will be returned to sender (which in turn means that a 6.5M arriving 60 secs later will grab the remaining space Wink)


jonah

.

- Collapse -
10 meg limit
Jun 11, 2005 3:42AM PDT

Originally, I thought maybe my email message was too big to go through. It contained 6 jpg's and was about 2 megs in size. The tech at my ISP said that if my email reached the max. size (10 megs.)I would get an error message telling me that I had reached that limit. So we ruled that out as a cause.

- Collapse -
another idea
Jun 10, 2005 10:11PM PDT

in tools -->options-->send-->HTML settings, there is a box marked "send pictures with messages" (i'm not sure if that means "allow me to send a jpeg attachment" or "allow me to 'insert' a jpeg into the body of an email" but it's worth a try)

jonah

.

- Collapse -
OK lets start over.
Jun 11, 2005 2:37AM PDT

Open Windows Explorer, go to TOOLS -> FOLDER OPTIONS -> VIEW tab go through the list and check SHOW HIDDEN FILES AND FOLDERS and uncheck HIDE KNOWN FILE TYPES

Then press APPLY and click on APPLY to ALL FOLDERS

Now go to C:\Documents and Settings\"user name"\Local Settings\Application Data\Identities\{long string of numbers here } \Microsoft\Outlook Express

This is where the .dbx files are. These are your email folders.

- Collapse -
Hi Merl
Jun 11, 2005 4:14AM PDT

I located the *.dbx files and deleted the ones for Outlook Express. I think I got them all. I then rebooted and tried the message again with the same result. After that I restored the files from the recycle bin. I just tried a much smaller attachment (190k) using the T-Bird mail program. After 1 minute, It stopped at 29% and never moved after that. The fact that neither Outlook Express nor Thunderbird can send attachments makes me think that the problem lies elsewhere, but I'm not savvy enough to know where. If you think I should, I'll go back and delete ALL *.dbx files, (MSN,OE,T-bird)and see what happens.

- Collapse -
Reply
Jun 11, 2005 7:12AM PDT

If it is still having a problem with multiple programs, then it is not likely any of the programs.

The fact that it is only jpg files leads me to believe it may be your ISP causing the problem.

Try making a web based mail account at http://www.mail.com

and see if you can send the jpg though them.

- Collapse -
I agree
Jun 11, 2005 7:54AM PDT

I don't see how anything on your computer will let you send some jpg's and not others, depending on size or any other factor. I don't think it's a problem on your computer, but elsewhere.

Other than Merl's suggestion of trying a web-based account, I don't know what else to try.

Mark

- Collapse -
It worked!
Jun 11, 2005 2:26PM PDT

Both Mail.com and Yahoo! mail, are able to send the .JPG attachment. Outlook Express and Thunderbird both failed to send the same attachment. What does it mean?

- Collapse -
What it means
Jun 12, 2005 2:13AM PDT

Your ISP's (internet provider) mail servers are more than likely the problem.

I don't recall if you told us what virus protection you are using, so that last thing to try is to remove all antivirus and try sending again. If that fixes it, try re-installing the antivirus or get another brand of antivirus. If it is not the AV program I would still lay it back to your ISP's mail servers.

- Collapse -
it means your ISP has configured the server
Jun 12, 2005 7:04AM PDT

so as to block.

rather silly in my opinion.

get them to change or change your ISP.

david williams

- Collapse -
send with message
Jun 11, 2005 3:47AM PDT

Yes - that means it will actually display the picture in the message, rather than needing to open the attachment. I sometimes use this format option.

- Collapse -
Modem and driver.
Jun 11, 2005 11:24PM PDT

"You Cannot Send a Message with Graphic Attachments (Q254926)."

Please note that just above the text editor (where you enter a question on the forum) is the following paragraph in RED, and if certain information is not present in your question, our reply may not be very helpful:

Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem.

Note also: You have the option of using the hyperlink ''Edit My Profile'' on the right side of the main page to fill in applicable system information so that it is available.