My wife uses Outlook Express [under Win XPHE] on her PC. Recently she received an email message with attachment from a friend that evidently contains malware and slipped under the AVS net. We now have the following situation
1 When we attempt to delete the message, the program hangs up [Not Responding] and it is necessary to reboot.
2 Until now, it was possible simply to ignore the message and use OE as normal. Unfortunately I made the mistake of setting View Inbox Messages to View Unread Messages. Thus when OE is opened, it opens automatically to this view and highlights this unwanted corrupt message, the only unread one. It is now impossible to navigate to any function in OE [such as View All Messages, Send Messages or anything else] for the program immediately hangs up/Not Responding and has to be closed down. At least it closes to the desktop and it is possible to use other programs but the ability to use email, refer to old messages, and contact details has been lost.
Can you suggest any method that might enable me to cleanse the relevant outlook folders without my wife losing all her history? I have tried running AVS on the HD without success. I use Outlook myself and am familiar with outlook.pst folders but I think O Express operates differently.