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General discussion

Outlook Express errors

Feb 26, 2004 2:42AM PST

I can't get my e-mails because of errors. Socket error no. 10060 and error no. 0x80CCCOE. I have not a clue what these refer to, and how I can correct them. Help!

Discussion is locked

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Re:Outlook Express errors
Feb 26, 2004 2:55AM PST
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Re:Re:Outlook Express errors
Feb 26, 2004 3:47AM PST

What are the Ping and Telnet tests and how do I do them?

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Ping example.
Feb 26, 2004 4:00AM PST

Open a MS-DOS window (start/programs/MS-dos) and type ping, followed by the name of the pop3-server of your ISP (as you entered when you setup the account in OE), followed by enter and this is about what you get:


Microsoft(R) Windows 95
(C)Copyright Microsoft Corp 1981-1996.

C:\WINDOWS>ping pop3.tiscali.nl

Pinging pop3.tiscali.nl [195.241.76.37] with 32 bytes of data:

Reply from 195.241.76.37: bytes=32 time=17ms TTL=250
Reply from 195.241.76.37: bytes=32 time=16ms TTL=250
Reply from 195.241.76.37: bytes=32 time=16ms TTL=250
Reply from 195.241.76.37: bytes=32 time=16ms TTL=250

Ping statistics for 195.241.76.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 17ms, Average = 16ms

C:\WINDOWS>

It shows the pop3-server of my ISP responds in 17 ms (over an adsl-connection). If it's down, you'll get a time-out.
Btw, the 250 shows that the message took 5 relays (255 - 5). You can type tracert ip-address to see what these were, but that really isn't very interesting.

I'll leave Telnet to Bob; I never used it.

Kees

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Re:Outlook Express errors
Feb 26, 2004 3:48AM PST

Apart from the firewall (with you) this generally is a problem with the ISP, as for some reason you can't get connection.

I happen to have 2 computers. If one doesn't work I try the other and if that doesn't work either, I conclude that it's an ISP problem. A ping to the pop3-server gives the definite confirmation of that, but it might be that it does ping, but doesn't connect, depending on their error condition.

Contacting the helpdesk at such moments is very difficult (everybody phones at the same time), so I just wait and see till they solved the problem.

Often, if it's a problem with their pop3-server, their webmail works, so I can read and answer urgent mails that way. Then I send a copy of my own mail to myself (as bcc), so it comes into Outlook Express later on. Check if your ISP has webmail, and learn to use it.

If you don't have a second computer at hand, you might have a friend nearby where you can setup a dial-up connection to your ISP, and a e-mail account in some e-mail client. It should be password protected, of course.

Kees