did they CLEAN your computer?? Or what did they tell you?
download AVG Anti-Spyware from HERE and save that file to your desktop.
After the installation, a free 30-day trial version containing all the extensions of the full version will be activated. At the end of the trial, these extensions will be deactivated and the program will turn into a feature-limited freeware version.
Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.
Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Select "Automatically generate report after every scan"
Un-Select "Only if threats were found".
Close AVG Anti-spyware, do NOT run a scan just yet, we will shortly.
Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
IMPORTANT: Do not open any other windows or programs while AVG Anti-spyware is scanning, it may interfere with the scanning proccess:
Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions".
Close AVG Anti-Spyware and reboot your system back into Normal Mode.
Then please run the Housecall online virus scan located at:
Follow the prompts to scan your hard drive for viruses. Select the "Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your computer.
Then browse to the C:\documents and settings\Owner\local settings\temp folder and delete all files and folders in it.
Then browse to the C:\Windows\Temp folder and delete all files in it.
Then in internet explore click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.
Pls. let us know if it helped.
I have a Dell Dimension 5150c with Windows XP Media Center. My Email connection with Outlook Express seems to be affected by a virus. Connection is extremely slow and, when I get connnected, the receiving Emails process is also very slow. My main security system is Norton Internet Security 2006. I have contacted Norton Support and have used their chat facility to allow one of their experts to inspect and clean my computer by remote access. I have also contacted my broadband Service Provider and reconfigured the Outlook Express connection, and I have deleted Outlook Express and reinstalled it. The problem is still there and seems to be getting worse. Can anyone help?