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General discussion

Outlook Error Message

by pablito Dec 9, 2003 6:08PM PST

Good morning all,

I'm getting the following error message. Does anybody know how to get rid of it? FYI, I had Panda Platinum Antivirus on my notebook, uninstalled it, and installed McAfee 2004 instead. This is the error message I get when I load Outlook:

The add-in "C:\Progam Files\Panda Software\Panda Antivirus Platinum\PAV..." could not be loaded.

I'm assuming this is caused b/c a .dll file from the uninstalled Panda software can not be found. How do I get rid of this message?

Thx

Discussion is locked

3 Posts

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Re:Outlook Error Message

by r. proffitt Forum moderator Dec 9, 2003 8:37PM PST

"You Have an Outdated or Incompatible Add-in
Outdated or incompatible add-ins may cause mail delivery problems.

Add-ins, such as old Netscape extensions or Fax software, may cause e-mail delivery problems. Follow these steps to check your active add-ins:

1. On the Tools menu, click Options to open the Options dialog box.

2. On the Other tab, click Advanced Options, and then click Add-In Manager. Your active add-ins have check marks beside the add-in name.

3. To deactivate an add-in, click to clear the add-in check box, and then click OK three times to close all the dialog boxes."
http://support.microsoft.com/support/kb/articles/q195/9/22.asp

There are other methods, but this is fairly safe.

Bob

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Re:Re:Outlook Error Message

by pablito Dec 9, 2003 9:35PM PST

Thanks very much Bob. I just followed your instructions and I'll know if the issue was resolved on the next start-up. Thanks again, have a great day!

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Re:Re:Re:Outlook Error Message

by dcrewchief Dec 13, 2003 9:20PM PST

robert is it possible that the shell extensions are lingering from the uninstall software? if so wont regcleaner remove these so the new software will function properly?

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