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Outlook Error

by stammerman / December 15, 2004 12:48 AM PST


For the last week, whenever I try to connect to Outlook and to our company mail server, the following Outlook error message is displayed about 10 seconds after I have entered my user ID and password:

Cannot start Microsoft Outlook. The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server is down for Maintenance.

The work around that I have discovered for this is to go in to Control Panel/Mail and Email accounts and reconfirm the server name that I connect to and my user name. This then allows Outlook to work until I close down the program. This is of course a real PAIN, but what I do not understand is what is causing this error, since this has been working without any problems for years.

I have tried to reinstall Outlook, but that has not helped. Any ideas?



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What does your IT staff think it is?
by R. Proffitt Forum moderator / December 15, 2004 1:27 AM PST
In reply to: Outlook Error

I'd let the IT staff fix it. That's their job.

My thought is that this smells like another spyware issue. The problem is getting worse so I need to mention it. Many reply they have Someton Antivirus, but the education begins with "It's not a virus".

Such can hijack your TCPIP stack in odd ways and the result can be your issue.

What to do?

The usual is Spybot, Adaware and if you find Spyware, proceed to find out about HIJACKTHIS (google.com) then post that log on a HJT FORUM to see what it is.

Of course all this should be done by your IT staff?


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No Spyware found
by stammerman / December 16, 2004 12:09 AM PST


I regularly run Spybot and have just run it again, but no spyware was found.



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Then no IT answers?
by R. Proffitt Forum moderator / December 16, 2004 12:16 AM PST
In reply to: No Spyware found

What does you IT staff think it is?

As to Spyware, take my challenge of posting a HIJACKTHIS LOG here. It's a lesson that Spybot and Adaware only catches the common pests. To find the others, we have to look deeper.


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