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Question

outlook email problem

Apr 21, 2017 12:40PM PDT

Expert advice needed regarding following outlook email issue.
"we are currently facing problem in our office Email network via outlook for this we have 20 MBPS internet broadband connection whose main IP is Dynamic.With 30 PCs connected through wired network via switch additionally some laptops on wireless too, with Email hosting service with Private company Rapid compute around 30 Email accounts .some time problem comes in such a way that Outlook email outgoing fails but Internet browsing in working plus When we access Email server via Web mail then Outgoing & incoming both works normally .Only problem occurs with Outlook SMTP server mostly outgoing fails.So In order to rectify this issue we restart our Main Internet Device and usually with this method Email starts work normally via outlook for some time non linear then same problem occurs again .
kindly provide Tech guidance
Thanks

Discussion is locked

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Clarification Request
You have a big clue there.
Apr 21, 2017 12:44PM PDT

" we restart our Main Internet Device "

Sounds like you found what failed. Ask it's maker about new firmware or try another make, model.

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Outl look email outgoing problem
Apr 21, 2017 1:32PM PDT

Thanks for your reply.But Some times Emails works normally for weeks and some time we've to restart router again nd again after an hour or half.non linear response.

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That said.
Apr 21, 2017 2:58PM PDT

You do have a fine clue where the issue is. Your IT staffer should be sic'd on that. I already shared what I would do or change.