General discussion

Outlook displays only text

I have a new HP 8540w with Win7, Office 2007 and Outlook 2007. I use Eset security suit. Originally, received e-mails would display the e-mail in HTML in the preview and when opened. Suddenly it changed so that everything is in plain text with just links to everything, you have to read every link to see what is openable or just a jif file etc. I have checked all the various format settings in Outlook and they all point to being able to view HTML.

I've search high and low to find a solution.

What am I missing, what can I change (registry, program setting...) to get back the ability to view HTML in Outlook.

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Reply to: Outlook displays only text
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Just a guess

Since Office 2007 and Outlook 2007 are closely related, are there any options in Word 2007's options to allow for this?


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Outlook displays only text

I've looked through the Word options many times looking for something that might have caused the shift. Searching MS Knowledgebase didn't provide any enlightenment either. From what I can tell Word is the editor of Outlooks e-mails, but I can't find anything specific that would be causing the problem. Maybe it's related to my anti-virus software? I use ESET's security suite. Or maybe it's some conflict in the registry, but I'm not sure where to look in the registry.


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Re : OUtlook displays only text

The usual ways to tackle this:
1. Uninstall Eset and see if that makes a difference.
2. Try a NEW Windows account. If that works, transfer your files and use that from now on.
3. Uninstall and reinstall Office 2007 from the CD.
4. Uninstall Office using Microsofts Fixit tool from, then reinstall from the CD.

The combination of another security suite, a new account and a fresh install of Office should work. In fact, it's unlikely you need all 3 changes.


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