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General discussion

Outlook disappears

Sep 3, 2010 3:26AM PDT

Homebuilt PC, XP Pro, Pentium 4, 2 gig RAM, Office Pro 2000 all with latest updates. Avast Antivirus updated daily.

This system has been working without any problem what so ever. When we turned it on this morning and tried to open Outlook, it quickly comes up on the screen and then disappears followed by the Avast plugin window. Normally, the program opens and then the Avast plugin window shows up for a few seconds and then disappears and everything works fine within Outlook.

Suggestions please. Thanks in advance.

Soapy

Discussion is locked

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Re: Outlook
Sep 3, 2010 3:29AM PDT
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I have tried these things
Sep 3, 2010 8:12AM PDT

1. I have tried starting Outlook in safe mode thru "Run" with "Outlook.exe/safe" and the entire path.

2. I have tried doing a search on all hard drives for *outlook*safe*.*

Don't know what else to try.

Thanks in advance.

Soapy

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One post to answer both your questions.
Sep 3, 2010 8:55PM PDT

1. In the start>run box or the command prompt, type "outlook /safe" (without quotes). The space you forgot is essential. Spacesmakeevenmore meaningtoWindowsthantheydotoyou!

2. The Avast user interface lets you disable and enable any of its seven 'shields'. They totally changed the user interface in the new version (that I downloaded this week), so I can't tell you the details without knowing the version you have.

Try both! If none of the 2 help, the next step is seeing if maybe Outlooks pst-file is corrupted.

Kees

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Outlook disappears
Sep 4, 2010 10:06PM PDT

OK, I have typed outlook /safe in the run box. Same thing happens. Outlook pops up for a fraction of a second and then disappears. I then went into Avast 5.0 and turned off one shield at a time and same thing happens.

How do I find out if my .pst file is corrupted? I did a search and tried to open the file with Outlook but it would not open at all using that method. I am stumped.

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Re: corrupted pst-file
Sep 5, 2010 4:10AM PDT

Rename it. Outlook will create an empty uncorrupted one. If it runs now, that something is wrong with the original. Then try the OUTLOOK INBOX REPAIR TOOL for your version of Outlook (google that to find it) on the old one.

Kees

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How to disable Avast plugin
Sep 3, 2010 8:13AM PDT

If I cannot open Outlook, is there a way to disable the Avast plugin in Outlook?