Office & Productivity Software forum

General discussion

outlook crashes

by taffeegirl / December 7, 2006 2:12 PM PST

I was running 2 virus programs- Trend Micro and AVG 7.0. Both were in harmony until I upgraded to AVG 7.5. Outlook will open but not in Preview Pane. I can open an e-mail only if it is text based. Any HTML e-mails will cause Outlook to crash.

I've tried repairing XP office and re-installing Outlook with no change of my Outlook issue. Got rid of AVG and run Trend Micro Internet Security exclusively.

I'm running a Dell XPS400 with XP Home and Office.

Any suggestions?

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Sorry to read that.
by R. Proffitt Forum moderator / December 7, 2006 2:19 PM PST
In reply to: outlook crashes

But I'm wondering and it's entirely your choice to try to run 2 AVs but did anyone ever tell you that such as not a good idea?

As to Outlook crashing, just wipe it out and start over. The email integration with 2 AVs has got to hurt.

Bob

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Sorry, it's late, forgot the command line to limp along.
by R. Proffitt Forum moderator / December 7, 2006 2:21 PM PST
In reply to: outlook crashes

The command is...

OUTLOOK /SAFE

If that works then it's assured an add-in is making the trouble.

In closing, don't run with scissors.

Bob

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