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Resolved Question

Outlook

Aug 26, 2011 8:10AM PDT

Every time I open my Outlook email programme, it now comes up with this message, and I have NO idea how to get rid of it. does anyone know please? I did ask a technician and he said easier just to click the OK and keep going in, but it is totally annoying me ...

The Add-in "Google Desktop Search Outlook Addin" (C:/Programme/Files/Google/Google Desktop Search/Google Desktop Office.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uininstall the add-in.

????

Discussion is locked

Billyjess has chosen the best answer to their question. View answer

Best Answer

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Since this is Outlook, look at Manage Addins (link only)
Aug 26, 2011 8:18AM PDT
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Outlook
Aug 27, 2011 7:58AM PDT

Thanks R.Proffitt
I had no idea that was there, BUT unfortunately the one I need doesn't show up there, the google desktop etc. as in my original query. mmmm I wonder why that is??

any other suggestions please??

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Link, comment.
Aug 27, 2011 8:09AM PDT
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Bob
Aug 29, 2011 5:27AM PDT

thanks Bob, but I have NO idea where to find that file ..

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The file path was given.
Aug 29, 2011 5:52AM PDT

%LocalAppData%\Microsoft\Outlook\extend.dat

I press the windows orb (or control+escape) then put in %LocalAppData%\Microsoft\Outlook then hit return and that folder opened.
Bob

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And no, I don't expect folk to know this stuff.
Aug 29, 2011 5:55AM PDT

Hopefully this is enough for you to find it now.

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Answer
Did you uninstall that Add-in?
Aug 26, 2011 8:12AM PDT

That's what I would do.

Mark

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Mark
Aug 29, 2011 5:37AM PDT

The one R Proffitt mentioned, Mark? I have no idea where to find it ... where do I find it?
to tell you the truth Mark, I'm not even sure what an add in is Sad

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Depending which version Outlook
Aug 29, 2011 5:40AM PDT

For example, if this is Outlook 2007 I can give you this; Enable or disable Add-ins in Office programs

Mark

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Mark
Aug 29, 2011 5:54AM PDT

yes, it is Outlook 2007, lucky guess mark !!
I'll check it out .. thanks.

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Mark
Aug 29, 2011 5:59AM PDT

thanks Mark. I went into that site thru tools etc and have been in there before, someone told me, but the file I want isn't in there.

I just clicked the windows orb and highlight and copied that file in there, ad it came up with 'nothing matches your search' .

Its a bit of a mystery one this one.

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If %LocalAppData%\Microsoft\Outlook fails.
Aug 29, 2011 6:02AM PDT

Try %LocalAppData%\Microsoft next and see what outlook folder there is.

If someone performed a custom install the folder can be anywhere. I can't guess where else to check.
Bob

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Bob
Aug 29, 2011 6:06AM PDT

How do you mean 'try' that. How do I try it? do you mean copying it and putting that file into the windows orb like Mark suggested??

I am totally computer illiterate and honestly not sure what you mean for me to do

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bob again
Aug 29, 2011 6:10AM PDT

I did that and it came up with something a list, and outlook was in the list, I clicked on that and it had a list of strange things, one being 'extend dat' ... 1KB but has today's date. there are bak and pst thingies .. not sure if I'm anywhere near the right place

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You've found it.
Aug 29, 2011 7:48AM PDT

You can rename that file to achieve the same effect as noted in the discussion I linked to.

As to computer skills, if you were able to find the file, you're doing fine.
Bob

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huh, Bob
Aug 29, 2011 8:26AM PDT

rename the file in the outlook one I found? What to, and what for?? What will that do??
is it the 'extend.dat' one you are talking about, or there is outlook.bak, outlook.log, outlook pst .... I'm a bit wary of doing anything in there.

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Read the linked discussion again.
Aug 29, 2011 9:08AM PDT

And if you feel like you do not want to work the issue, print out that discussion and take the printout and the machine to the person who works on your PC for you.

Renaming extend.dat in my opinion is the safest option since we can then undo the work.
Bob

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mark
Aug 29, 2011 6:03AM PDT

I see you are a mod Mark and also r profitt, and it says that I have chosen a reply as the best answer and that this is resolved??? What is going on, I haven't chosen anything, and this is definitely not resolved. do you know what happened there??