This is a weak area in almost all versions of Outlook. Sorting contacts is limited or done in odd ways.
One of my clients would like to arrange his contacts by last name, first name. For example, Smith, John instead of John Smith. I did the following steps: File> Account Settings>Account Settings> Address Books> Double Click> Under Show names by, select the radio button File As (Smith, John)
Also, I tried, selecting the View tab in the ribbon, current view group, view settings> Sort...> Last Name (ascending), First name
Finally, I tried, File>Options>People> Names and filing
Default "Full Name" order: Last First
Default "File As" order: Last, First
None of these methods has works. The contacts are still listed by their first name and last name. Please help!