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Outlook 2007 quits opening zip file attachments

by papaoz / May 28, 2010 10:47 AM PDT

Trying to help a coworker out, Dell Laptop, WinXP PRO sp3. He receives large reports in a zip file attachments, in Outlook 2007. Periodically Outlook will quit opening the zip file. The IS dept. told him to clean out some folder were copies of the reports with the same name reside.

I tried cleaning out his Temporary Internet folder, but this did not restore the ability to open the zip file. Is anyone aware of what is happening here?

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Re: Outlook doesn't open zip-file attachments
by Kees Bakker / May 28, 2010 5:48 PM PDT

If the IS dept can't solve it, use the standard work-around.
1. Save the zip-file to a folder on your hard disk.
2. Extract the report from that folder using either standard XP options for zip-files ("compressed folders") or any free or paid zip-program (like 7Zip or Winzip) that the company uses.

If #2 fails, go back to the IS dept with a new issue, not about Outlook, but about the OS.


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I agree with Kees.
by MarkFlax Forum moderator / May 28, 2010 9:51 PM PDT

I don't open attachments direct from any email client like Outlook.

Instead I "Save as" to some temporary location, the Desktop is a good temporary place, then open the file from there after virus checking it.

Why virus check it before opening? I don't trust anyone with attachments, not even relatives, friends, work colleagues, or 'official' files.

I then use WinZip or similar to extract zip files.


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Outlook 2007 quits opening zip file attachments
by pcs365_12 / May 30, 2010 2:23 PM PDT

try opening outlook in safe mode using run> safemode /outlook and check if you are able to open attachments properly.

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