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Outlook 2007 Help Needed

by RealEstateGuy / May 28, 2009 2:11 PM PDT

Hello,

I have a new computer about a month old running Vista Home Premium. It's a laptop HP Pavilion dv7. It will not let me access my e-mail and does an error that says I need to run scanpst.exe and then shuts down right away. I called HP today and they tried to help me but the scanpst file was not in the Office12 folder like they said it should be so they couldn't help me. They said that it should be in there but it isn't. I uninstalled Office 2007 and reinstalled it and it didn't work. I don't care if I get any of my messages back as I have them downloaded to my desk top too. My contacts are there too so really I just need to get Office working right so I can access my e-mail here. I would go to the Microsoft help by e-mail but they want $49.00 and I just don't have it right now. I have even tried uninstalling and installing it twice and it still did not help. If anyone knows how to fix this please let me know. I would really appreciate it! Thanks!

Best Regards,

Jeff
RealEstateGuy

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