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Outlook 2007 error message

by dblois / June 29, 2008 12:10 AM PDT

OS = WinXP
Office 2007

Every time I open Outlook (2007) I get the following message: "The data file 'Personal Folders' was not closed properly. This file is being checked for problems."

I get this message even though Outlook has been closed properly.

Any idea what causes the error and how to correct it?

Thanks!!

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Most common.
by R. Proffitt Forum moderator / June 29, 2008 12:18 AM PDT

The machine crashed while Outlook was running.
The machine is using a FAT32 file system.

Fix? Don't let the above happen.
Bob

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reply
by dblois / June 29, 2008 6:14 AM PDT
In reply to: Most common.

Well, that's great. How do I fix it now that it happened??

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(NT) Just click ok and it will recover.
by R. Proffitt Forum moderator / June 29, 2008 6:51 AM PDT
In reply to: reply
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Re: outlook file not properly closed.
by Kees Bakker / June 29, 2008 7:02 AM PDT
In reply to: reply

What I read in your message is that this message is repeated every time you start Outlook. That would mean that Bob's answer above (it will recover if you press OK) doesn't apply.

In that case, I would build a new file by compressing the current one. See http://support.microsoft.com/?kbid=289987

Kees

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reply
by dblois / June 29, 2008 9:15 AM PDT

Thanks, Kees.

You were right about Bob's response. I tried the compaction you suggested at the link in your message, but that doesn't seem to fix the problem. Any more ideas?

Dexter

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Working without feedback.
by R. Proffitt Forum moderator / June 29, 2008 9:50 AM PDT
In reply to: reply

I noted the FAT32 issue but you didn't confirm or deny that. You also may want to share what addins to Outlook are installed. Some cause this but being there are so many this small box can't list them all. Please tell a little more.

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FAT32
by dblois / June 29, 2008 10:21 AM PDT

Okay, Bob, here's the skinny...
*the file system on all my hard drives is NTFS

*the following are add-ins
-Fun tools
-Google Desktop
-MS Exchange Unified Messaging
-MS Office Sharepoint
-MS Outlook Mobile Server
-Windows Search Email Indexer

Dexter

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These need to be removed for a test run.
by R. Proffitt Forum moderator / June 29, 2008 11:13 AM PDT
In reply to: FAT32

"MS Exchange Unified Messaging
-MS Office Sharepoint
-MS Outlook Mobile Server
-Windows Search Email Indexer"

Any and all addins can be the issue here. I can't count the times it's the addin. BUT WAIT. WE CAN TEST FOR THIS!!!

Do not run Outlook as you do normally. Make a new shortcut to OUTLOOK but add the /SAFE on the command line.

Now you can run that, exit and see if this is the usual addin=crash issue. Once we know that then you start raising heck with the addin you find that is causing you grief.

-> Sorry but you are not running "Outlook 2007" but some hopped up, modified fuel injected bright gyro stabilized version.
Bob

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version of outlook
by dblois / July 10, 2008 10:45 PM PDT

What do you mean "some hopped up, modified fuel injected bright gyro stabilized version."? The version I am running cannot be anymore a virgin than what was installed right from Microsoft's own CD!

Also, I am unable to start Outlook in the :safe" mode.

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Those addons are NOT installed straight from a
by R. Proffitt Forum moderator / July 10, 2008 11:23 PM PDT
In reply to: version of outlook

Microsoft issued CD. It's possible you have some CORPORATE VERSION but then you wouldn't be posting here but calling your IT staff at the company that issued such.

Maybe there is some detail left out here but I can write with authority that those addins are not stock in the Retail Versions of Outlook 2007. Someone added them or you installed from a CORPORATE VERSION of the CD.
Bob

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