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Resolved Question

outlook 2007

Dec 21, 2011 11:13AM PST

when I try to save a draft email the program crashes, then restarts and I lose my drafted email.

Discussion is locked

privet has chosen the best answer to their question. View answer

Best Answer

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Did you have Word set as your Email Editor?
Dec 22, 2011 2:55AM PST

Doctor, it hurts when I do this.

"Don't do that."

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Outlook 2007
Dec 22, 2011 8:02AM PST

Isn't Word supposed to be the default and preferred editor? This isn't a fix, it's a work around...

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Isn't this a Microsoft product?
Dec 22, 2011 8:06AM PST

If you read the KB articles I often find there are more workarounds than fixes. And an occasional "don't do that."

Anyhow, if this stops the problem it will lead to me suggest other reasons why this broke.
Bob

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Outlook 2007
Dec 22, 2011 11:02AM PST

I found what the problem was.
A .jpg I pasted from a web page to the draft email was trying to update when I closed the email. Since it couldn't reach the Web page before the timeout, it would crash Outlook and not save changes to the draft.
I created a new draft without the .jpg and it saves properly while still using Word as an editor.
I tried a few other draft emails and they all save properly.
Thanks for trying!

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An interesting find
Dec 22, 2011 8:01PM PST

and well done for solving it.

We need to be cautious when inserting images from the web. Some of these images can be carefully crafted to include malware, or to include code that attempts to connect to the internet to download malware.

That's why I always save any images to my hard drive first, then scan it with my anti-virus, and only then if it is clear, insert it into an email from that saved copy.

Mark

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That works here.
Dec 22, 2011 11:15PM PST

But I don't have Word as the editor. Could the bug still be there?